Here is a list of the top 50 non-specialty, acute-care hospitals with the highest percentage of patients who reported in the Hospital Consumer Assessment of Healthcare Providers and Systems survey that they "always" received help as soon as they wanted.
Note: The data is based on the HCAHPS survey, which allows patients to rate line items relating to their patient care experience. This particular metric covers the "percent of patients who reported that they 'always' received help as soon as they wanted" from October 2010 to September 2011. Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals were not included on the list.
1. Westlake Regional Hospital (Columbia, Ky.) — 94 percent
2. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 93 percent
3. Patients' Hospital of Redding (Calif.) — 92 percent
3. Latimer County General Hospital (Wilburton, Okla.) — 92 percent
5. St. Elizabeth Grant (Williamstown, Ky.) — 91 percent
6. Bigfork (Minn.) Valley Hospital — 90 percent
6. Physician's Choice Hospital-Fremont (Ohio) — 90 percent
6. Central Valley Medical Center (Nephi, Utah) — 90 percent
9. Belmond (Iowa) Medical Center — 89 percent
9. Ouachita Community Hospital (West Monroe, La.) — 89 percent
9. Butler County Medical Center (Hamilton, Ohio) — 89 percent
9. University Hospitals Conneaut (Ohio) Medical Center — 89 percent
13. Osceola Community Hospital (Sibley, Iowa) — 88 percent
14. Mariners Hospital (Tavernier, Fla.) — 87 percent
14. East Texas Medical Center-Gilmer (Texas) — 87 percent
16. Citizens Medical Center (Columbia, La.) — 86 percent
16. Delaware Valley Hospital (Walton, N.Y.) — 86 percent
16. Vidant Bertie Hospital (Windsor, N.C.) — 86 percent
16. Integris Seminole (Okla.) Medical Center — 86 percent
16. Houston Physicians' Hospital (Webster, Texas) — 86 percent
21. Gunnison (Colo.) Valley Hospital — 85 percent
21. Physicians' Medical Center (New Albany, Ind.) — 85 percent
21. Fairway Medical Center (Covington, La.) — 85 percent
21. Hills & Dales General Hospital (Cass City, Mich.) — 85 percent
21. Westfield Hospital (Allentown, Pa.) — 85 percent
21. Bear River Valley Hospital (Tremonton, Utah) — 85 percent
21. Sacred Heart Hospital (Tomahawk, Wis.) — 85 percent
21. Grant Regional Health Center (Lancaster, Wis.) — 85 percent
29. Treasure Valley Hospital (Boise, Idaho) — 84 percent
29. Mendota (Ill.) Community Hospital — 84 percent
29. Wabash (Ind.) County Hospital — 84 percent
29. Doctors Hospital at Deer Creek (Leesville, La.) — 84 percent
29. Ionia (Mich.) County Memorial Hospital — 84 percent
29. Chatham Hospital (Siler City, N.C.) — 84 percent
29. Mercy Willard (Ohio) Hospital — 84 percent
29. Magruder Hospital (Port Clinton, Ohio) — 84 percent
29. Choctaw Nation Health Care Center (Talihina, Okla.) — 84 percent
29. Lead-Deadwood (S.D.) Regional Hospital — 84 percent
29. USMD Hospital at Forth Worth (Texas) — 84 percent
40. St. Joseph Memorial Hospital (Murphysboro, Ill.) — 83 percent
40. Physicians Medical Center (Houma, La.) — 83 percent
40. Mount Desert Island Hospital (Bar Harbor, Maine) — 83 percent
40. Municipal Hospital and Granite Manor (Granite Falls, Minn.) — 83 percent
40. Mayo Clinic Health System-Springfield (Minn.) — 83 percent
40. Mayo Clinic Health System-New Prague (Minn.) — 83 percent
40. Great Falls (Mont.) Clinic Medical Center — 83 percent
40. Miners' Colfax Medical Center (Raton, N.M.) — 83 percent
40. Evendale Medical Center (Cincinnati) — 83 percent
40. Integris Marshall County Medical Center (Madill, Okla.) — 83 percent
40. Patewood Memorial Hospital (Greenville, S.C.) — 83 percent
Note: The data is based on the HCAHPS survey, which allows patients to rate line items relating to their patient care experience. This particular metric covers the "percent of patients who reported that they 'always' received help as soon as they wanted" from October 2010 to September 2011. Some hospitals were excluded from this list for a variety of reasons, including but not limited to having fewer than 100 patients complete the HCAHPS survey. Surgical and specialty hospitals were not included on the list.
1. Westlake Regional Hospital (Columbia, Ky.) — 94 percent
2. Sacred Heart Hospital on the Gulf (Port Saint Joe, Fla.) — 93 percent
3. Patients' Hospital of Redding (Calif.) — 92 percent
3. Latimer County General Hospital (Wilburton, Okla.) — 92 percent
5. St. Elizabeth Grant (Williamstown, Ky.) — 91 percent
6. Bigfork (Minn.) Valley Hospital — 90 percent
6. Physician's Choice Hospital-Fremont (Ohio) — 90 percent
6. Central Valley Medical Center (Nephi, Utah) — 90 percent
9. Belmond (Iowa) Medical Center — 89 percent
9. Ouachita Community Hospital (West Monroe, La.) — 89 percent
9. Butler County Medical Center (Hamilton, Ohio) — 89 percent
9. University Hospitals Conneaut (Ohio) Medical Center — 89 percent
13. Osceola Community Hospital (Sibley, Iowa) — 88 percent
14. Mariners Hospital (Tavernier, Fla.) — 87 percent
14. East Texas Medical Center-Gilmer (Texas) — 87 percent
16. Citizens Medical Center (Columbia, La.) — 86 percent
16. Delaware Valley Hospital (Walton, N.Y.) — 86 percent
16. Vidant Bertie Hospital (Windsor, N.C.) — 86 percent
16. Integris Seminole (Okla.) Medical Center — 86 percent
16. Houston Physicians' Hospital (Webster, Texas) — 86 percent
21. Gunnison (Colo.) Valley Hospital — 85 percent
21. Physicians' Medical Center (New Albany, Ind.) — 85 percent
21. Fairway Medical Center (Covington, La.) — 85 percent
21. Hills & Dales General Hospital (Cass City, Mich.) — 85 percent
21. Westfield Hospital (Allentown, Pa.) — 85 percent
21. Bear River Valley Hospital (Tremonton, Utah) — 85 percent
21. Sacred Heart Hospital (Tomahawk, Wis.) — 85 percent
21. Grant Regional Health Center (Lancaster, Wis.) — 85 percent
29. Treasure Valley Hospital (Boise, Idaho) — 84 percent
29. Mendota (Ill.) Community Hospital — 84 percent
29. Wabash (Ind.) County Hospital — 84 percent
29. Doctors Hospital at Deer Creek (Leesville, La.) — 84 percent
29. Ionia (Mich.) County Memorial Hospital — 84 percent
29. Chatham Hospital (Siler City, N.C.) — 84 percent
29. Mercy Willard (Ohio) Hospital — 84 percent
29. Magruder Hospital (Port Clinton, Ohio) — 84 percent
29. Choctaw Nation Health Care Center (Talihina, Okla.) — 84 percent
29. Lead-Deadwood (S.D.) Regional Hospital — 84 percent
29. USMD Hospital at Forth Worth (Texas) — 84 percent
40. St. Joseph Memorial Hospital (Murphysboro, Ill.) — 83 percent
40. Physicians Medical Center (Houma, La.) — 83 percent
40. Mount Desert Island Hospital (Bar Harbor, Maine) — 83 percent
40. Municipal Hospital and Granite Manor (Granite Falls, Minn.) — 83 percent
40. Mayo Clinic Health System-Springfield (Minn.) — 83 percent
40. Mayo Clinic Health System-New Prague (Minn.) — 83 percent
40. Great Falls (Mont.) Clinic Medical Center — 83 percent
40. Miners' Colfax Medical Center (Raton, N.M.) — 83 percent
40. Evendale Medical Center (Cincinnati) — 83 percent
40. Integris Marshall County Medical Center (Madill, Okla.) — 83 percent
40. Patewood Memorial Hospital (Greenville, S.C.) — 83 percent