Lessons Learned From Early Adopters: Assessing the Strategic Benefits of Robust Virtual Triage
Healthcare consumerism is not a trend; it’s a demand. Trust, convenient access, ease of business, and digital engagement are non-negotiables for today’s patient consumers.
The first step to delivering more consumer-centric healthcare experiences is to meet patients where they are. With nearly 90% of patient consumers searching for their symptoms online before seeking healthcare guidance or connecting with their provider, adopting a digital-health-first mentality is essential.
Health Systems Market Adoption of Online Scheduling & AI Virtual Assistants in 2023
Clearstep analyzed the public websites and web applications of the top 647 health systems in the United States, and the data reveals that health systems are taking significant strides in the right direction—towards self-service optimizations and delivering more consumer patient-centric experiences.
Our analysis revealed that 74% of health systems adopted basic, public-facing online scheduling, of which 20% adopted robust, public-facing online scheduling, including specialist appointments.
To access the full details of this research and learn more about the market adoption of online scheduling and virtual triage AI technology, read Clearstep’s “Lessons Learned From Early Adopters: Assessing the Strategic Benefits of Robust Virtual Triage” whitepaper.
In addition to the analysis, this whitepaper dives deep into the business case for adopting robust virtual triage solutions, including:
- Current industry challenges
- Opportunities for improvement
- What to look out for when choosing a virtual triage vendor
- Top considerations when sourcing RFPs for virtual triage solutions