Each year, PwC's Health Research Institute polls 1,000 consumers on their thoughts on the healthcare industry. Here are a few key findings from the 2013 report.
Rankings of industries, based on how well they serve consumers
1. Retail
2. Banking
3. Utilities
4. Hospitality/hotels
5. Automotive
6. Hospitals/healthcare
7. Entertainment
8. Airlines
How willing would you be to communicate with your physician, nurse or caregiver in the following ways?
(The following respondents cited "very willing" or "somewhat willing" for each.)
1. Email — 69 percent
2. Online chat or web portal — 49 percent
3. Text message — 45 percent
4. Mobile health applications — 40 percent
Consumers who feel they have enough information on prices for the following types of medical care
1. Prescription drugs — 61 percent
2. Physician visits — 54 percent
3. Medical devices — 43 percent
4. Hospital emergency services — 41 percent
5. Hospital non-emergency services — 40 percent
6. Lab tests — 37 percent
Have you, or someone in your household, ever sought healthcare treatment in a retail clinic?
1. No — 77 percent
2. Yes — 23 percent
Would you, or they, go to a retail clinic again in the future?
1. Yes — 73 percent
2. No — 14 percent
3. Unsure — 13 percent
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