Patients are more comfortable with generative AI helping with a medical diagnosis than answering a phone call at their physician's office, Bain & Co. reported July 30.
Here are the areas of healthcare where patients are most comfortable with generative AI playing a role, according to the management consultant's March survey of 500 healthcare consumers:
1. Takes notes during appointments to send follow-ups: 37%
2. Analyzes radiology scans and creates a report for the doctor: 31%
3. Analyzes radiology scans and makes diagnoses instead of a physician: 21%
4. Answers call center of health provider or insurer: 19%
5. Provides medical advice, treatment plans and prescriptions: 11%