In a recent Hayes Management Consulting blog, Susan Cruz reviews how to promote system efficiency in high turnover staff.
Most organizations have a method of training new employees prior to or just at the beginning of their position tenure. Unfortunately, this often involves overwhelming the employee with large amounts of information and requirements in a short period of time. At the same time, they are also learning new responsibilities and their co-workers’ names and, even, where to get good coffee locally. This can lead to "brain-overload" and missed training opportunities.
Here are three ways that can help your training program to promote greater system efficiency and functionality usage in your high turnover staff positions.