Not only is the boss who barks orders and demands at employees then closes him or herself off in the C-suite an outdated example of leadership, it has been rendered utterly ineffective — if not destructive — in present day organizational culture.
Instead, both leaders and workers today must exhibit a high degree of emotional intelligence to work collaboratively and effectively with one another.
Emotional intelligence is defined as "the ability to accurately perceive your own and others' emotions; to understand the signals that emotions send about relationships; and to manage your own and others' emotions," according to Harvard Business Review. It includes four main attributes: self-awareness, self-management, social awareness and relationship management.
Standards and expectations for leaders today have evolved to reflect the importance of these traits, beyond those of experience, expertise and business acumen. As Rutgers psychologist Daniel Goleman, PhD, states in his article "What makes a leader:" Without emotional intelligence, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won't make a great leader.
Healthcare is arguably the most humanistic of industries. While all professionals must exhibit emotional intelligence, it is particularly pertinent for physicians and nurses, as they must be able to show compassion, patience and understanding to patients, as well as each other.
Please join a distinguished panel for an interactive discussion about how emotional intelligence impacts patients, organizational success and physician career success during a Nov. 17 webinar sponsored by Select International. The featured speakers will discuss practical lessons and recommendations about how to augment your current efforts with healthcare-specific emotional intelligence tools and strategies.
Panelists include Alan H. Rosenstein, MD, MBA, internist, educator and consultant at Healthcare Management, Ted Kinney, PhD, director of research and development at Select International, and Michael J. Garren, MD, clinical professor of surgery at Madison-based University of Wisconsin School of Medicine and Public Health.
To register for the webinar, click here.