In another installment of HealthStream's Coaching's, HealthStream focused in on Standards of Performance.
According to the post, using standards of performance is a great way to select applicants and engage staff.
In order to support standards of performance at an organization, it is important to:
- Lead by example
- Reward and recognize excellence
- Celebrate wins
- Keep focus on the Standards of Performance
HealthStream notes that Standards of Performance should be used as benchmarks and need to be employed every day. Easy ways to do this are:
- Incorporate in daily communication
- Implement a Standard of the Month
- Reward and recognize employees consistently
- Celebrate as team members improve customer satisfaction scores through commitment to the behaviors
- Encourage leadership accountability
- Be a role model