As healthcare continues to be one of the most pressing and complex issues facing our society, it is essential that leaders in the field come together to share their insights and experiences.
Becker's Healthcare is committed to facilitating these conversations. Over 4 days of sessions, you will hear 420+ elite hospital and health system executives discuss topics such as consumerism, the nursing workforce, value-based care, telehealth, physician burnout, payers, health equity and pharmacy costs.
In this article, we will recap some of the key highlights from Day 2 of Becker's 13th Annual Meeting, including insights from the most influential leaders in healthcare. [updated 3:50 pm]
Here are the highlights from Day 2:
8:00 AM Keynote: Where the C-Suite is Headed: Diversity, Elevated Roles and Innovative Thinking
Cliff Megerian, MD, FACS, Chief Executive Officer, University Hospitals, Cleveland said that emphasis should be on improving healthcare outcomes and building a workforce pipeline in the community.
Peter D. Banko, President and Chief Executive Officer, Centura Health pointed out the need for leaders to spend time outside of their offices to build trust with team members.
Pamela Abner, MBA, CPXP, Vice President and Chief Diversity Operations Officer, Mount Sinai Health System emphasized the need for leaders to engage in learning together and have a better understanding of marginalized populations.
8:45 AM Keynote Interview Stephen Klasko in conversation with Scott Becker
Stephen Klasko, MD, Executive-in-Residence, General Catalyst highlighted that leaders need to be able to think differently, connect the dots between different industries and cultivate teams. The importance of understanding the causes of pancreatic cancer and providing spiritual and emotional support for those affected. He's excited about population health, social determinants, predictive analytics and health gaps. He also mentioned that great leadership doesn't necessarily require a healthcare background, but rather an ability to communicate effectively and be an inspirational leader.
9:40 AM Make High-Performing Teams Permeate Every Level of the Hospital
Mark Sparta, Chief Executive Officer, Hackensack University Medical Center emphasized establishing a culture of high reliability through commitment and resilience and how his organization focuses on individual wellbeing, organizational culture, and team collaboration.
Rob Portwood, Vice President, Support Services, UCHealth highlighted how they Implemented system advisory council and raised pay rate for employees and vendors.
Jennifer Olson, Chief Operating Officer, Children's Minnesota mentioned improving the supply chain functions by making changes in leadership structure, transparency, and visibility.
Cristy Page, MD, MPH, Executive Dean, UNC School of Medicine; Chief Academic Officer, UNC Health stressed importance of selecting the right people for teams and keeping ego in check to ensure high performance.
10:25 AM Growth Strategies for the Future: Northwell Health’s Investments in People and Technology for Innovative Patient Care
Frank Cascio, Assistant Vice President, Program Management, Northwell Health talked about positive perspectives on adopting robotic surgery for newer and older physicians. He also talked about Northwell Health's leadership investing in Digital Surgery, leading to superior outcomes for patients with about 737 outpatient procedures in 2017, 5,000 in past year, and projected to be around 15,000 by 2023.
Aaron Macoskey, MBA, MPAS, PA, C, Program Director, System Robotic Surgery, Northwell Health mentioned that patient demand for robotic assisted surgery has dramatically evolved.
11:10 AM The Drive to Consumerism in Healthcare and What Patients Will Demand Next
Caryn Stancik, Chief Communications and Marketing Officer, Cook County Health called for the need for healthcare systems must create accessibility, transparency, and cultural competence, and integrate and collaborate with other healthcare providers.
Shonette Carew, Regional Director, Strategic Marketing, Nemours Children's Health mentioned that healthcare consumerism has gained traction, including trust and credibility issues, cultural competency, and speed of tech and patient interaction.
Mona Baset, MBA, MA, Vice President, Digital Services, Intermountain Healthcare mentioned how health systems have had to ensure patient safety by making changes at a leadership level, teaching deescalation tactics, and engaging with patients on a national level.
Harshal Shah, MHA, MBA, System Director, Digital Health, RWJBarnabas Health recommended simplifying processes, listening to patients and staff, trusting them, collaborating with them, and supporting mental health in children.
1:00 PM The New Hospital Revenue Sources CEOs, CFOs are Excited about
Michael Stapleton, Chief Executive Officer, Thompson Health highlighted the top five investments for his organization: human capital, pharmacy, urgent care, technology, and leadership.
David Nosacka, Senior Vice President and Chief Financial Officer, Virginia Mason Franciscan Health mentioned that appetite for alternative revenue streams has decreased due to the pandemic.
Julie Freischlag, MD, FACS, Chief Executive Officer, Atrium Health Wake Forest Baptist encouraged being open-minded, innovative, and focusing on building up associates while moving forward in a fiscally conservative way.
David Tam, Chief Executive Officer, Beebe Healthcare mentioned the top investment areas for health systems: telehealth and RPM, value-based care, ASCs, health plans, hospital at home, and staffing.
2:15 PM Keynote Interview with Tomislav Mihaljevic
Tomislav Mihaljevic, MD, President and Chief Executive Officer, Cleveland Clinic discussed plans of care visits for care team and patient family - Partnering with One 10 Coalition for job creation, training local companies to become vendors. Talked about Cleveland Clinic's commitment to public health: addressing mental health gaps, lead poisoning, infant mortality, food insecurity, and neurological diseases. Also talked about investing 52 million towards LED Safe Cleveland Coalition for child screening and care and how they are doing a 20 year brain study of 200,000 people for diagnosis and prevention of neurological diseases.