COVID-19 has taught the healthcare industry many valuable lessons. It has especially highlighted why health systems must work efficiently as "one system," from an operational and financial perspective. Given the many challenges modern health systems face, however, this is easier said than done.
Enter "systemness," or the practice of providing consistent patient, provider and staff experience across a health system driven by common operational processes, tools, policies and procedures. Why is this beneficial for the health ecosystem and essential? We'll explain.
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