Consumerism is now a big part of the conversation among healthcare providers and executives about how to create the best patient outcomes and experience.
During the Becker's Hospital Review 5th Annual Health IT + Revenue Cycle event in Chicago on Oct. 10, four panelists outlined the big trends in healthcare innovation and consumerism today during a session titled "The Role of IT in Driving Innovation and the Evolving Healthcare Landscape."
The panel included Adam Landman, MD, CIO of Brigham and Women's Hospital in Boston; Susan Nedza, MD, president of SMN Health Policy Insights; David Mackey, MD, professor in the department of anesthesiology and perioperative medicine at University of Texas MD Anderson Cancer Center in Houston; and Ashish Atreja, CIO and Engagement Officer for Medicine at Mount Sinai Health System in New York. Douglas Thompson, principal with The Chartis Group, moderated the panel.
Five trends discussed in the session include:
1. There will be winners and losers in the healthcare ecosystem moving forward, and the winners will likely be the health systems and care delivery organizations that adapt to the competitive retail healthcare delivery times. This means incorporating digital technology and an innovative culture to develop efficient processes.
2. Technology in healthcare won't be disruptive unless it's applied to the appropriate use cases. True innovation in healthcare will disrupt the current model of care delivery and save money for all stakeholders, including payers and patients.
3. As the younger generations rely on their phones more to shop, email and search for information, they will want to apply that to their healthcare as well. That is the mode they want to interact with their healthcare providers, whether it's scheduling visits, paying bills or doing virtual visits with clinicians. People want to manage their healthcare with the same ease that they manage their bank accounts.
4. Bundled payments and price transparency with publishing upfront costs online is attractive to patients. There are some ambulatory surgery centers that are doing this and marketing their bundled prices to patients shopping for the best care.
5. When implementing new technology, CIOs and project leaders are cautious not to add too much administrative burden to keep staff and physicians satisfied.
Don't miss the Becker's 3rd Annual Health IT + Clinical Leadership + Pharmacy event in Chicago, May 19-21, 2020. Click here to learn more and register.