In a recent Hayes Management Consulting blog, they review leveraging your Epic system in the 3 revenue cycle streams.
As organizations continue to struggle with reduced top and bottom lines, they are increasingly focused on maintaining revenue integrity. That means optimizing processes and workflows in each of the three major revenue cycle streams – upstream (patient engagement), midstream (revenue recognition) and backstream (billing and collection). Fortunately, if you are an Epic user, you have tools in each of the three streams to help improve your revenue integrity accuracy, efficiency and productivity.
Upstream (Patient Engagement)
Meeting demands for better patient engagement not only improves satisfaction and increases patient retention, it can also ensure starting the revenue cycle process off on the right foot. Processes properly implemented at this early stage go a long way in improving billing and collection in subsequent revenue cycle streams.
MyChart and EpicCare
Epic provides a smooth start to the front-end process by combining the functionality of its MyChart patient portal and EpicCare EMR. With MyChart and EpicCare, patients can easily populate their information on their own in the less stressful privacy of their home prior to the visit. This will ensure that more accurate information is put into the system. MyChart enables patients to access their test results and visit summaries but it also provides a way for them to check their statements and set up payment plans when necessary.