At a recent conference in Miami, FL, a compelling panel discussion featuring experts from Csuite Growth Advisors explored the intricacies of implementing and scaling AI in healthcare. The panel, consisting of Ryan Paradis, Dr. Brian Spisak, PhD, and Dr. Eric Eskioğlu, MD, shed light on crucial strategies for ensuring successful AI adoption, focusing on problem definition, data governance, and change management.
Building a Systemic Problem Statement
Ryan Paradis emphasized the importance of framing the right problem before diving into AI implementation. He noted that organizations often rush into AI solutions without fully understanding the scope of the problem they are trying to solve. “It’s essential that the problem statement is as systemic as possible and not merely symptomatic,” Ryan said. By focusing on systemic issues rather than isolated symptoms, AI can drive more meaningful and scalable results. Paradis underscored that this approach is critical for avoiding short-term fixes and ensuring long-term impact across the organization. Three critical steps for building an actionable problem statement are:
1. Understand the challenges then determine how you will address them
Before thinking about how AI can be integrated, leaders must first understand the needs of their people and the specific challenges within their processes. Clarifying the "why" ensures that AI addresses meaningful pain points rather than being applied as the next big trend. This strategic clarity is essential to solving the right problems and fostering lasting change. Once the "why" is clear, the "how" naturally follows with more precision.
2. Frame the problem as systemic, not symptomatic
When defining the problem, ensure it addresses root causes rather than surface-level symptoms. A systemic problem statement looks at underlying workflows, inefficiencies, or broader organizational challenges. This allows AI to drive more substantial, long-term improvements, rather than providing temporary solutions that don’t address the core issue.
3. Involve cross-functional teams early
Building an actionable problem statement requires input from all stakeholders. Involving cross-functional teams helps ensure that the problem is understood from multiple perspectives. This diversity of thought can surface insights and potential obstacles that might be missed when working in silos, ensuring a more complete and actionable approach to AI implementation.
Governance and Data Quality
Dr. Brian Spisak highlighted the significance of robust governance and maintaining high data quality throughout AI initiatives. “AI is only as good as the data it feeds on,” Brian remarked. He explained that organizations must prioritize data governance to ensure the accuracy, security, and integrity of the data being used. Without a solid governance framework, the benefits of AI can be severely compromised. Dr. Spisak also spoke about the need for consistent oversight to ensure that AI systems align with the organization’s ethical standards and operational goals. Here are three tips to start and refine your AI governance and data quality journey:
1. Establish clear data ownership and accountability
Assign specific roles and responsibilities for data governance across your organization. This ensures that data accuracy and quality are continuously monitored and that there’s a clear point of accountability for addressing any issues. Without well-defined ownership, data quality can degrade quickly and undermine your AI efforts.
2. Create data quality checks and validation processes
Implement regular audits and validation processes to maintain high data quality. These checks should evaluate data for consistency, completeness, and accuracy at every stage of the AI process. By continuously monitoring the integrity of your data, you prevent AI systems from being compromised by flawed or outdated information.
3. Develop an ethical AI governance framework
Define ethical standards and ensure that your AI systems adhere to them throughout their lifecycle. This includes guidelines for data privacy, algorithmic fairness, and transparency. Regularly review AI outcomes against these standards and adjust systems as necessary to align with your organization’s values and regulatory requirements.
Change Management and Workforce Inclusion
Dr. Eric Eskioğlu brought attention to the human element of AI adoption, focusing on change management and the inclusion of clinical and administrative staff. He emphasized that successful AI integration requires more than just technological readiness. Ensuring lasting change depends on preparing and involving the workforce. “AI is transformative, but without buy-in from both the clinical and administrative workforce, its potential won’t be fully realized,” Dr. Eskioğlu explained. He advocated for transparent communication, comprehensive training, and inclusion to ensure a smooth transition as AI reshapes workflows. Leaders can build a sustainable foundation for AI integration by focusing on these three key actions:
1. Foster open and transparent communication
Keep staff informed at every stage of the AI integration process, from planning to implementation. Transparent communication helps alleviate fears and uncertainties, giving both clinical and administrative teams a clear understanding of how AI will impact their roles positively and benefit patient care.
2. Invest in targeted, role-specific training
Provide comprehensive and tailored training programs that align with the needs of different staff members. Clinical staff should receive training on how AI will enhance diagnostics or treatment workflows, while administrative staff should focus on how AI improves efficiency and decision-making. Customized training empowers employees and builds confidence in using AI tools.
3. Create a feedback loop to ensure continuous improvement
Establish mechanisms for staff to share feedback on AI systems after implementation. Listening to those who use the technology daily ensures the AI tools are adjusted to better meet practical needs, fostering ongoing improvements and reinforcing staff engagement in the change process.
In Conclusion: Leading AI to Empower Your Organization
The panel concluded with a key takeaway: implementing and scaling AI is a complex, multi-faceted challenge that demands thoughtful problem identification, rigorous governance, and, most importantly, a strong focus on people. Each of these elements is essential for unlocking AI's full potential in healthcare and beyond. The insights shared during the panel, and expanded upon here, offer a comprehensive guide for leaders looking to strategically adopt AI. Ultimately, it’s clear that in today’s rapidly evolving technology landscape, you must lead your AI or it will be leading you.
About the Authors
Ryan Paradis, Chief Operating Officer and Senior Partner at Csuite Growth Advisors
Brian R. Spisak, PhD, Chief People and Communication Officer and Senior Partner at Csuite Growth Advisors and Program Director of AI and Leadership at the National Preparedness Leadership Initiative at Harvard University.
Eric Eskioğlu, MD, MBA, FAAN, Chief Medical and Science Officer and Senior Partner at Csuite Growth Advisors
Scott Perryman, Chief Financial Officer and Senior Partner at Csuite Growth Advisors
Brian Paradis, Chief Executive Officer and Senior Partner at Csuite Growth Advisors