HHS, after admitting "the experience on HealthCare.gov has been frustrating for many Americans," has announced more technology experts from both the private and public sector have been recruited to help improve the website.
Since HealthCare.gov opened to the public Oct. 1, numerous technical glitches have cropped up, including broken drop-down menus and frequent crashes. Originally attributed to the high traffic the website received shortly after launch, HHS has since acknowledged the glitches have been caused by various design flaws throughout the site.
To help fix the site, HHS is "bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov," according to the department's news release. "We're also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them. We are also defining new test processes to prevent new issues from cropping up as we improve the overall service and deploying fixes to the site during off-peak hours on a regular basis."
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