When implementing a new health records system, integrating new platforms or ramping up cybersecurity, healthcare organizations turn to various consulting firms for help.
Take Rochester, Minn.-based Mayo Clinic, which tapped consulting firm The HCI Group to help pull off its 25,000-user Epic EHR go-live in May.
"A typical go-live is somewhere between 500 to 4,500 end users at a single time, and a large implementation would bring up 5,000 to 10,000 users at once," The HCI Group Executive Vice President of Operational Delivery Jason Huckabay told Becker's Hospital Review at the time. "The Mayo go-live brought 25,000 clinical users live at a single time."
Here are five things to know about the consultancy:
1. International presence. Ricky Caplin and Greg Jones founded The HCI Group in 2006 as an international entity. Today, the firm has headquarters in Jacksonville, Fla., with offices in the United Kingdom, Canada, United Arab Emirates and Australia. In March 2017, The HCI Group was acquired by Tech Mahindra, which expanded the firm's presence to more than 190 countries. It is also one of three global partners in a multi-year agreement with the College of Healthcare Information Management Executives.
2. Emerging technologies. The HCI Group features research and development labs for machine learning, gamification, artificial intelligence and robotic process automation. With its parent company Tech Mahindra, The HCI Group is developing a customer relationship management system to help healthcare organizations reduce their operational spend while still bringing on the newest technologies.
3. Employee empowerment. The HCI Group says it values employee growth, and a few years ago, it launched a management trainee program, which seeks to develop the next generation of leaders at the firm. Candidates who graduate from the program can be placed in leadership roles at either The HCI Group and Tech Mahindra across the U.S. and Europe.
4. Big projects. Healthcare organizations have tapped HCI Group to help with some of the largest EHR implementations worldwide. These projects include Calderdale and Huddersfield National Health Service Foundation Trust in the U.K., and Rochester, Minn.-based Mayo Clinic, where HCI provided more than 1,400 resources and training, activation and command center support.
5. Top ranking. Black Book Research named The HCI Group the No. 1 healthcare IT firm for IT managed services and the No. 1 firm for EHR advisory in its 2018 report. KLAS also listed The HCI Group as a top global consulting firm. It has also been named to Inc.'s Inc. 5000 list of fastest-growing private U.S. companies for five consecutive years.