White House to address PPACA consumer complaints: 3 things to know

President Barack Obama's administration is working to address two common consumer complaints related to the purchase of insurance under the Patient Protection and Affordable Care Act, according to The New York Times.

Those complaints are that physician directories are not accurate and that patients receive unanticipated medical bills for costs not covered by insurance, according to the report.

Here are three things to know about how the White House is addressing these complaints.

1. Federal health officials said they would require insurers to update and correct "provider directories" at least on a monthly basis, or face financial penalties, according to The New York Times.

2. According to the report, federal health officials hope to provide an "out-of-pocket cost calculator" to estimate the total cost per year under a given health insurance plan.

3. Insurers will be required to provide physician information in a format that software developers can use to make tools to help consumers find health plans in which their physicians are a part, Kevin J. Counihan, the chief executive of the federal insurance marketplace, said, according to The New York Times.

 

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