Healthcare organizations using robotic process automation to improve revenue cycle management should look to analytics, said Tyler Kurasek, a principal at Colburn Hill Group, an end-to-end revenue cycle solutions firm.
"The most productive uses of RPA are in high volume, low complexity tasks. When RCM managers automate simple tasks, it leaves the most valuable work for their most essential resource — their team," he told Becker's Hospital Review.
"Using analytics to find patterns of claims that may not have the same characteristics, but require the same next step, is one way to build a volume of tasks that justifies using a robot. Once the patterns are identified and the robot is built, managers need to monitor its use and activity to ensure not only that all claims which qualify are being processed, but also that any new populations which should qualify are included."
If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.
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