Consider how physician preference impacts revenue cycle management processes.
Amy Sullivan, Vice President of Revenue Cycle Solutions, PatientKeeper, Inc.: With different types and processes of workflows (and personal preferences), physicians need an intuitive and personalized application that easily fits into their individual work styles. A tailored user experience allows providers to build and display their patient lists in whatever way is most convenient and meaningful to them — down to lists organized by diagnosis and "favorites." The approach can be streamlined for new physicians by copying favorites from other doctors in their practice. It can then be tweaked to their specific needs, and then they are good to go.
If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the "RCM tip of the day" series.