IT plays a critical role in a health system's journey to optimize its revenue cycle and clinical documentation processes.
Tim Panks, senior vice president of finance and revenue cycle at San Francisco-based Dignity Health: As a revenue cycle leader it's more important today to be in touch with our IT teams and our revenue cycle departments to stay aware of best in class changes for IT. For us, switching to an end-to-end revenue cycle service is advantageous because Optum360, [a patient-focused revenue cycle management service provider that Dignity Health helped develop], can update and implement new tools faster than we could as a healthcare system. Dignity Health's resources are devoted to our patient care and therefore not available to our revenue cycle. The coordination between IT, Optum360 and clinical teams is what makes us nimble and more capable to take on the changes for our delivery system.
To learn more about the role IT plays in revenue cycle management, as well as Dignity Health's strategic investments in revenue cycle and IT development, access the full interview with Mr. Panks here.
If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.