Holy Cross Hospital in Taos, N.M., is hiring a consultant to help it improve billing and collections, according to The Taos News.
The hospital reportedly had about $8 million in total accounts receivable as of early December. Patients also have indicated bills are delayed and at times take several months to arrive after they receive services, according to The Taos News.
Holy Cross CEO Bill Patten attributed many of the delays to compatibility issues between the hospital's office management system, Evident, and its former billing consultant, Resolution. The facility's conversion to a critical access hospital was also a factor in billing delays.
But Mr. Patten said he expects improvements after hiring TruBridge, another consultant and sister company to Evident.
"By being a sister company, they will have a better understanding of our current system," Mr. Patten told The Taos News. "They will be able to ensure the system is configured correctly and will be able to educate our staff to use it efficiently."
The TruBridge contract will begin Jan. 2.
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