Access Healthcare, a provider of end-to-end healthcare revenue cycle services, is introducing automation in its arc.in platform.
The platform, an integrated set of applications, digitizes the revenue cycle process, and provides transparency between Access Healthcare and its customers, the company said.
Now, the company will build on the platform through the introduction of robotics process automation, which will work on top of the arc.in platform.
Access Healthcare said it will look into each part of the process to determine which steps can be automated successfully.
"Technology and people go hand in hand. To run a healthy revenue cycle for our customers, we can't ignore the human element," Prabhakar Munuswamy, head of IT at Access Healthcare, said in a prepared statement. "Rather, we employ technology to assist in the process. Arc.in helps us communicate, visualize data and adhere to best practices. Automating the rule-based, repetitive processes frees up valuable time for our associates and leaders to focus on higher-order tasks. It allows them to be creative, learn, grow and not worry about mundane tasks that traditionally take a large amount of time, but very little brain power."
The company expects robotics process automation to positively impact efficiency and quality for its health system and billing company customers.
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