EveryPatient, a physician-led, health information technology analytics company, has launched a patient satisfaction platform designed to help healthcare organizations improve the patient experience, facilitate service recovery and preserve revenue.
Here are three things to know about the platform.
1. EveryPatient launched the platform following the completion of successful national trials at leading hospitals, critical access hospitals and provider groups.
2. The platform provides real-time collection and automatic analysis of patient satisfaction experience data, and real-time, any-time client alerting of that data.
3. The platform allows healthcare providers to:
- Track patient satisfaction scores in real-time through a proprietary algorithm that is a predictor for the HCAHPS scoring
- Receive alerts when scores are at risk of falling below thresholds
- Assess satisfaction levels and trends by organization, department and individuals