Black Book released the highest-rated vendors in customer satisfaction and client experience in 10 categories of RCM Software Tools and RCM Outsourcing Services.
The revenue cycle solution satisfaction polls for the second to fourth quarters represented 486 hospitals and inpatient organizations and 5,091 physician practices, according to a Nov. 16 news release. A total of 211 vendors in all RCM products and outsourced services were examined.
Highest rated in RCM software solutions client experience:
- Waystar: End-to-end RCM software and technology, hospital chains, systems, corporations, integrated delivery networks and corporation
- nThrive: End-to-end RCM software and technology, hospitals under 100 beds
- Waystar: End-to-end RCM software and technology, community hospitals and medical centers
- Allscripts Practice Management: End-to-end RCM software and technology ambulatory physician practices and groups
- HCS Interactant: End-to-end RCM software and technology post-acute and longer term care
- Hayes Management: Revenue integrity, billing compliance, auditing workflow and charge analysis platform tools
- Avadyne: Patient communications and financial satisfaction solutions
Highest rated in RCM outsourcing solutions client experience:
- R1 RCM: End-to-end RCM outsourcing, hospital chains, systems, corporations, integrated delivery networks and corporation
- Ensemble Health Partners: End-to-end RCM outsourcing, hospitals under 100 beds
- Ensemble Health Partners: End-to-end RCM outsourcing, community hospitals and medical centers
- AthenaHealth RCM Services: End-to-end RCM outsourcing, ambulatory physician practices and groups