Gillette, Wyo.-based Campbell County Health is delaying the implementation of its Epic EHR system as it ends its contract with its RCM provider, Ensemble Health Partners, in Gillette News Records reported Aug. 4. The decision to transition end-to-end revenue cycle managed services back to CCH was mutually agreed upon by both parties Aug. 4.
The Epic installation was slated to go live later this year, but will now be pushed to summer 2025.
Ensemble sent the following statement to Becker's: "The decision to transition end-to-end revenue cycle managed services back to Campbell County Health was mutually agreed upon. This decision is not a reflection of any dissatisfaction with the performance of Ensemble. During our partnership, Ensemble met or exceed contractual obligations and performance expectations and CCH experienced improvement across all measured metrics. We are proud of what we were able to achieve together during our partnership and its impact on the Gillette community. We will continue to be a resource to CCH during this transition."
The partnership between Ensemble and the health system began in August 2021. Eventually, the contract led to outsourcing Campbell's County RCM and billing departments to Ensemble.
Matt Shahan, CEO of Campbell County Health, said this is an area where the health system wants ownership back.
"One thing we really need is to take back ownership of our own revenue cycle process," Mr. Shahan said. "We've had them kind of guide us through that process, and we need to have control over that whole process."
Ensemble associates who were supporting Campbell County Health will either remain employed by Ensemble or offered the opportunity to join Campbell County.