Mann-Grandstaff VA Medical Center is losing staff and seeing high staff frustration as the Spokane, Wash.-based hospital continues to use the Oracle Cerner EHR, first rolled out in 2018 and paused in July, The Spokesman Review reported Dec. 26.
In December 2021, Bernadine Bank, MD, the former head of the hospital's gynecology clinic, resigned because of the EHR system.
"It is with a heavy heart that I write to inform you of my resignation from the VA," Dr. Bank wrote in her resignation letter. "I think it will come as no surprise that I am leaving mainly because of the Cerner EMR."
In September, a survey of Mann-Grandstaff employees revealed that 71.7 percent said their morale had worsened because of the EHR system.
Staff at Mann-Grandstaff told the Review that flaws in the EHR system, including inefficient workflows, are leading to longer wait times, and staff worry that the system is degrading the quality of care.