Patients sending negative words in EHR messages isn't associated with provider burnout, a study in JAMA Network Open found, but natural language processing may identify ways to filter them out and otherwise improve the patient experience.
Here are the top 10 negative words in patient EHR messages, according to the Nov. 30 study by researchers at the University of California San Diego:
1. Cancel
2. Pain
3. No
4. Risk
5. Cancer
6. Problem
7. Stop
8. Low
9. F—
10. Lower
And here are the 10 most-used positive words:
1. Thank
2. Haha
3. Help
4. Care
5. Good
6. Well
7. Best
8. Sure
9. Ok
10. Hope