While physicians often report dissatisfaction with EHRs — and 11 percent of acute facilities and 16 percent of ambulatory facilities plan to leave their current vendors — a Reaction Data survey sought to determine the reasons physicians like their current platforms.
The research firm asked 889 physicians to discuss their EHRs. Nearly 43 percent of respondents belong to acute care facilities and 57 percent to ambulatory facilities.
While the plurality (33 percent) of respondents reported they were planning to renew their contracts with Epic, 18 percent said they planned to renew with Cerner and 7 percent planned to renew with athenahealth.
Here are three reasons why physicians like each vendor, listed in alphabetical order by vendor. Respondents were asked to rank their satisfaction on a scale of 0 to 10, where 10 means highly satisfied.
1. Allscripts
- Only 16 percent of Allscripts' users ranked the vendor a seven or above.
- The average bed count for Allscripts' happiest customers is 207 with 239 physicians.
- The majority of Allscripts' happiest customers are ambulatory facilities.
2. athenahealth
- Nearly 39 percent of athenahealth's users ranked the vendor a seven or above.
- The average bed count for athenahealth's happiest customers is 246, with 135 physicians.
- The majority of athenahealth's happiest customers are ambulatory facilities.
3. Cerner
- Twenty-two percent of Cerner's users ranked the vendor a seven or above.
- The average bed count for Cerner's happiest customers is 562, with 586 physicians.
- The majority of Cerner's happiest customers are acute care facilities.
4. eClinicalWorks
- Roughly 53 percent of eClinicalWorks' users ranked the vendor a seven or above.
- The average bed count for eClinicalWorks' happiest customers is 568, with 291 physicians.
- All of eClinicalWorks' customers come from ambulatory facilities.
5. Epic
- About 45 percent of Epic's users ranked the vendor a seven or above.
- The average bed count for Epic's happiest customers is 421, with 1,343 physicians.
- The majority of Epic's happiest customers are acute care facilities.
6. GE Healthcare
- Roughly 47 percent of GE Healthcare's users ranked the vendor a seven or above.
- The average bed count for GE Healthcare's happiest customers is 611, with 1,141 physicians.
- All of GE Healthcare's customers come from ambulatory facilities.
7. Greenway Health
- Sixteen percent of Greenway's users ranked the vendor a seven or above.
- The average bed count for Greenway's happiest customers is 51, with 17 physicians.
- All of Greenway's customers come from ambulatory facilities.
8. Meditech
- About 15 percent of Meditech's users ranked the vendor a seven or above.
- The average bed count for Meditech's happiest customers is 114, with 177 physicians.
- The majority of Meditech's happiest customers are ambulatory facilities.
9. NextGen Healthcare
- Nearly 25 percent of NextGen's users ranked the vendor a seven or above.
- The average bed count for NextGen's happiest customers is 183, with 1,020 physicians.
- All of NextGen's customers come from ambulatory facilities.
10. Practice Fusion
- Nearly 70 percent of Practice Fusion's users ranked the vendor a seven or above.
- The average bed count for Practice Fusion's happiest customers is 362, with 498 physicians.
- All Practice Fusion's customers come from ambulatory facilities
Click here to download the full survey.
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