Health systems look for digital health vendors with a proven track record, cost efficiency and robust customer support, according to the Peterson Health Technology Institute.
Here are the most important factors when selecting vendors for digital health solutions, per the digital health researcher's survey of 100 health systems released Oct. 10:
1. Proven track record (e.g., other pilots, customers, etc.): 84%
2. Cost of solutions: 76%
3. Strong customer support: 68%
4. Financial return on investment: 65%
5. Package or suite of products that meet all or the greatest number of my needs: 60%
6. Financial stability/business model of digital health company: 58%
7. Clinical trials data: 54%
8. Recommendation from other hospital/health system leaders: 52%
9. Patient interest: 44%
10. Alignment with accreditation or certification bodies: 43%
11. Company's willingness to share risk: 38%
12. Peer-reviewed journal publications: 33%
13. Placement on formulary or preselected list: 19%
14. Industry white papers: 18%