AtlantiCare is seeing success with the implementation of Oracle Health's Clinical AI Agent (CAA), formerly known as the Oracle Clinical Digital Assistant.
The technology, which leverages AI for ambient note generation, is designed to ease administrative burdens on healthcare providers. AtlantiCare, based in Atlantic City, N.J., was an inaugural partner for the generative AI-powered tool from Oracle and has achieved strong adoption across the health system, Jordan Ruch, CIO of AtlantiCare, told Becker's.
The health system began piloting the tool with about 50 providers across multiple specialties.
"It's been very well received by our providers. Our overall adoption rate has been very high, about 80%, and the experience with the tool has been improving over time," Mr. Ruch said.
Metrics show promising outcomes
To measure the impact of the CAA, AtlantiCare is tracking both quantitative and qualitative metrics. On the quantitative side, the organization monitors documentation time per encounter, time spent in notes overall, and time staff spends outside work hours on documentation. Qualitative metrics include surveys to gauge provider satisfaction, peer reviews of note quality, and the assessment of patient experience during visits conducted with and without the tool.
"We've seen a 42% decrease in documentation time based on an analysis of over 6,000 visits, which represents an average of 66 minutes per provider per day saved," Mr. Ruch said.
Collaboration with Oracle
Mr. Ruch emphasized AtlantiCare's partnership with Oracle in refining the tool. Providers have been instrumental in shaping its evolution, offering direct feedback since its launch.
"Part of seeing that increase in our adoption rate has been that [Oracle is] listening to the feedback," he said. "They're making enhancements to the system. The providers see that, and they're excited to help shape the creation of the tool."
Expansion plans
Building on its early success, AtlantiCare plans to significantly expand the use of CAA. The rollout strategy includes identifying providers who would benefit most from the technology based on their documentation patterns and after-hours workload.
"We have a six-wave rollout planned that'll expand its use to over 800 providers," Mr. Ruch said.