Community Health Network, based in Indianapolis, partnered with CLEAR, a secure identity platform, to enhance security and streamline identity verification processes, according to a Sept. 25 press release from Community Health Network.
Starting in September, CHN will implement CLEAR Verified to replace multi-factor authentication and password reset processes for employees. The next step will be expanding to patient access for Epic MyChart accounts and visitor registration.
Identifying an individual, rather than a device, aims to combat cybersecurity threats within sensitive information systems. This initiative also targets the burden faced by support services which receive around 6,000 password reset calls from employees and 15,000 MyChart password reset calls from patients annually, according to the release.