Founded in Plano, Texas, in 1982, Lori’s Gifts has grown from a single store into a nationwide network of nearly 300 locations. Serving hospitals across the country, Lori’s has become an integral partner to major healthcare systems. In 2024 alone, Lori’s opened 20 new locations, including partnerships with esteemed networks like Texas Children’s Hospital, CommonSpirit, Prime Healthcare, Tenet Health, University of Vermont Health, UofL Health, UVA Health, Sentara, and Ochsner. Other notable partners include HCA, Advocate Aurora, Ascension, Bon Secours Mercy Health, Cleveland Clinic, Kaiser Permanente, LifePoint Health, Providence, and Trinity Health.
More Than a Gift Shop
Lori’s Gifts has redefined hospital retail by creating a supportive environment for employees, patients, and visitors. These stores provide more than just gifts—they offer comfort, convenience, and care when it’s needed most. For hospital employees, Lori’s serves as a haven, offering convenient access to essentials and a morale-boosting selection of treats. Visitors find solace in thoughtful gifts and daily necessities that ease the challenges of being in a hospital setting.
With stress, exhaustion, and time pressures weighing heavily on those who work in or visit hospitals, Lori’s has adapted to meet evolving needs. Employees often use their breaks to relax, socialize, shop, or enjoy a snack, while visitors rely on the store to help manage stress or boredom. By addressing these needs, Lori’s enhances the hospital experience for all.
Adapting to Shifting Shopper Needs
Since 2019, customer preferences have shifted, making the traditional gift shop model less relevant. Lori’s has evolved its product mix to reflect this change, focusing on both health-conscious and indulgent consumables that appeal to hospital employees, a key segment of its shopper base.
Lori’s buying experts leverage market research and POS data to identify top-selling items. With unmatched scale in healthcare retail, Lori’s negotiates the best prices from vendors, passing savings directly to shoppers. The stores offer a curated mix of locally relevant items, national brands, and on-trend products not typically found in hospitals, ensuring a shopping experience tailored to every community.
Partnering for Impact
Lori’s is deeply committed to giving back, partnering with over 20 philanthropic organizations nationwide. From national programs like Susan G. Komen to local hospital auxiliaries, these initiatives make a meaningful difference in the communities Lori’s serves.
In addition, Lori’s works closely with hospitals to support their goals, including improving Net Promoter Scores (NPS) and reducing patient readmissions. By offering products like durable medical equipment and breast pump rentals, Lori’s ensures patients leave the hospital fully equipped for recovery, fostering better outcomes and greater satisfaction.
A Vision for the Future
Lori’s Gifts continues to reimagine hospital retail, creating spaces that are as thoughtful and innovative as the care they support. By meeting the needs of today’s shoppers and partnering with hospitals on impactful initiatives, Lori’s strengthens its role as a vital part of the healthcare experience.
To learn more, please email hello@lorisgifts.com or visit www.lorisgifts.com