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Golden Ridge Surgery Center (Golden, Colo.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Golden Ridge Surgery Center is an AAAHC-accredited surgery center that began operations in June 2010 and has since provided care to over 20,000 patients. Melodie Garrobo, the center's administrator, supervises 10 staff members who have been with her center for over seven years, demonstrating the facility's commitment to employee retention. Ms. Garrobo credits the staff's longevity to the bond between physicians and staff members and the center's "bottoms up" approach to governance. This year, the physician owners and ASC leadership decided to focus on developing and maintaining quality relationships, and the center held its first office party with the main physician group. Staff members are also asked to decide their own benchmarks to increase accountability and give employees a voice in the center's improvement. When Ms. Garrobo's staff members are displeased with an administrative decision, the ASC's physician owners prioritize staff opinion. At one point, Ms. Garrobo decided to purchase a biometrics time clock to track employee time at the center. The staff objected, fearing that the clock — which required employee fingerprints to monitor when staff arrived and left — would pose a danger to employee privacy. "My physicians stepped in, acknowledged staff concerns, and we discontinued the installation," she says.
Griffin Hospital (Derby, Conn.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 160-bed hospital has received national recognition for its unique work environment and Planetree, a healthcare model designed to put the patient's needs first. One of Planetree's principles includes caring for the caregiver, which promotes a collaborative work environment through respectful communications, positive reinforcement and acknowledgement needed to facilitate care of the caregiver. Griffin's 1,200 employees attend a weeklong orientation with the hospital's CEO and receive a monetary incentive to reach departmental and institutional goals through the hospital's Success Reward program, which has been in place since 1999, and its Spot Recognition program, which rewards exceptional work on-the-spot with small gifts. New employees are required to attend a two-day retreat in Madison, Conn., to learn about the hospital's philosophy of care and partake in team building exercises. There are no "restricted zones" in Griffin — nurse stations are open, patient units have residential kitchens, and family lounges with a salt water aquarium and live music area can be found in each unit.
Hackensack University Medical Center (Hackensack, N.J.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Hackensack University Medical Center is a private, non-profit academic medical center serving northern New Jersey and the New York metropolitan area. With nearly 8,000 staff members, the center is the largest employer in the city of Hackensack. For a bustling hospital, HUMC's voluntary turnover rate is shockingly low — just two percent in 2009. On the hospital's 2010 employee survey, 90 percent of responding employees agreed with the statement, "I would recommend employment at this organization to a friend." Another 91 percent agreed that they like their coworkers, and 93 percent agreed that they like the work they do. As the organization forged ahead under new leadership with Robert C. Garrett, president and CEO, the medical center kicked off an alignment campaign titled "Just Pursue It!" The campaign was designed to energize employees into representing HUMC's purpose and strategic vision with their daily actions. The campaign started with games and activities in the hospital cafeteria and continued with an "e-learning" campaign, a writing contest and "on-the-spot rewards" for employees who answer random questions about the medical center correctly.
Hancock Regional Hospital (Greenfield, Ind.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Hancock Regional Hospital was founded in 1951 and has expanded considerably since then, including a 33,000-square-foot fitness facility in 2000. Employees are incented to bring more talent to the hospital every year. Associates can receive up to $1,000 for each successful referral, as well as a $25 thank-you gift card on the referred associate's first day. The hospital-owned wellness center is available for employees for $10 a month, and once an employee visits the center 100 times, they are reimbursed half the membership fee. HRH's wellness program, "Healthy U", offers annual risk appraisals and a Weight Watchers program. If HRH nurses wish to live in a local apartment community, Greenfield Crossing Apartments will offer $300 off the first month's rent and waive the move-in fee. Staff and local students can take advantage of a variety of classes, including CPR, critical care and telemetry.
Harborside Surgery Center (Punta Gorda, Fla.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Harborside Surgery Center, a triangular joint venture between Interventional Management Services and the local HMA hospital Charlotte Regional Medical Center, strives to never stray from its mission. The surgery center focuses on endoscopy, general surgery, orthopedics and pain management. The ASC's commitment to patient satisfaction is a critical reason why Charlene Gorrill, RN, director of nurses for HSC, says HSC is an outstanding place to work. Staff members take ownership and pride in their work, says Sharon Scalzone, RN, who works in the ASC's PACU. "Each day as I am doing discharge instructions, I am interrupted with comments such as 'this is the best surgery center I have ever been to' or 'you have the most professional staff here.'" The ASC experiences very little turnover and some personnel have worked there more than 15 years. Staff members receive comprehensive benefits packages that include health insurance, 410(k), group life insurance and long-term disability insurance.
Head & Neck Surgery Center (Hattiesburg, Miss.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Head & Neck Surgery Center is Medicare-certified and AAAHC-accredited and has undergone an extensive two-year makeover that was completed last year. It is still undergoing some ventilation updating to improve the air quality, says Chas Pierce, MPH, administrator. The center is also concerned with maintaining high employee satisfaction. To express appreciation to its employees, the center distributes a Christmas bonus and other offerings, such as employee lunches and an "Employee of the Month" award. ENT Properties, of which Head & Neck is a subsidiary, also plans to establish an "Employee Appreciation Week" starting this year. "During the week, each day will involve an event that shows appreciation to the employee," Mr. Pierce says. "Events include a cash money draw down, a dessert contest, coffee and donut day and candy day. The week will conclude with the physicians and administrator cooking out for all employees."
Henrico Doctors' Hospital (Richmond, Va.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 540-bed hospital, part of the HCA Virginia Health System, was called Henrico Doctors' Hospital-Forest until Feb. 2009, when the name was simplified. In addition to health, dental, life insurance and other basic benefits, Henrico Doctors' gives employees complimentary fitness club memberships, massage therapy, yoga classes, phone service and discounts on purchases in the hospital pharmacy and cafeteria. The hospital's Parham campus includes Children's Choice, an onsite child care center for hospital employees that promotes a literacy based curriculum. Part of the facility is also dedicated to the Sniffles & Snuggles program where employees' mildly ill children can come while sick so employees don't have to miss work. For nurses, the hospital supports continuing education efforts in several specialty areas, including critical care and operating room, by providing tuition assistance programs. The hospital also believes in promoting excellence through professional and financial rewards.
High Plains Surgery Center, LP (Lubbock, Texas)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Partnered with Laurus Healthcare, High Plains Surgery Center features a center designed collaboratively by physicians and staff members. The center's 47 credentialed physician-users include the 19 physician-owners, 17 anesthesiologists and 11 other non-owner surgeons on board to deliver patient care. Chad Southard, administrator of High Plains Surgery Center, says while the center is currently working on several projects to improve cost-containment and patient care, input from staff members and physicians is a priority throughout each process. One recent project included making improvements to the facility's layout for improved efficiency and patient satisfaction. The center created a team of employees to assess the building's functionality and efficiency and look for opportunities to improve the patients' experience at the center, says Kelly Fellers, director of materials management. "I have never worked at a center that asked employees about those things and valued their input so highly." In fact, employee satisfaction is so highly regarded, employee turnover at High Plains Surgery Center has been less than 2 percent annually. Not only are employees rewarded with quarterly bonuses and Christmas bonuses, but employees can also enjoy benefits including health, dental and vision benefits, life insurance, retirement benefits and a daily lunch provided by the center.
Indiana Regional Medical Center (Indiana, Pa.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Indiana Regional Medical Center opened to the public in 1914 as a 40-bed facility with 13 private rooms. IRMC has been named one of the top five places to work in Pennsylvania by the Best Places to Work in PA program for five years in a row. The hospital serves its staff and community by offering a variety of classes, many designed to teach individuals how to handle stress and create work/life balance. To encourage health and wellness among employees, the hospital offers an annual wellness screening, a financial incentive for improving health, free flu shots and health services to encourage weight management and good eating habits. IRMC encourages employees to seek promotions inside the organization; job openings are posted internally so qualified employees have the opportunity to apply, and continuing education is provided on-site. The hospital also offers a leadership development program to "grow its own" future executives, as well as scholarship and loan forgiveness, certification reimbursement and web-based learning opportunities. One of the biggest draws for employees is IRMC's focus on recreation: The hospital's employee activity committee plans regular events and local business discounts make restaurants, movies and shopping are more affordable for IRMC staff.
Inova Health System (Vienna, Va.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Inova Health System is one of Northern Virginia's leading non-profit healthcare providers, serving more than 1 million patients every year. In 2008 — for the seventh year in a row — Inova was named one of Working Mother magazine's "100 Best companies for Working Mothers." Inova provides generous flextime, before- and after-school care, training through the Inova Leadership Institute and benefits for adoptive parents. In 2006, the National Association for Female Executives named Inova among the top 10 companies in the country for executive women, based on an annual survey that measures women's representation among top-paid and top-tier positions at America's largest companies. In addition to scholarships and tuition assistance for employees, Inova offers awards for employees' children who plan to pursue post-secondary education in college and vocational programs. For employees who seek professional development but cannot commit to graduate programs, the Inova Learning Network offers ongoing classes in various hospital fields. Fairfield County's Magnet Housing Rental Program provides convenient housing for qualified applicants, available to nurses and allied health professionals who make a two-year commitment to Inova Health System, among other requirements.
The Institute of Orthopaedic Surgery (Las Vegas)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Established by the physicians of Desert Orthopaedic Center, The Institute for Orthopaedic Surgery provides care for every orthopedic subspecialty. According to employees, the supervisor of The Institute for Orthopaedic Surgery encourages employees to submit ideas for center improvement, many of which have focused on streamlining processes. The center has established specific discharge standing orders in a "step-down binder" to make instructions precise for each patient and simplify the post-surgical process. "We tend to make patients feel very comfortable because the atmosphere is relaxing and the staff is cheerful," says Paul F. Jarrett II. "The flow of the surgical process is outstanding!" According to employees, the center is small enough to provide a familial atmosphere and large enough to offer generous benefits.
Iowa Health System (Des Moines, Iowa)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Iowa Health System entities employ the state's largest non-profit workforce, with nearly 20,000 employees. Iowa Health System president and CEO Bill Leaver likes to say the system is working on creating 20,000 scientists, citing Iowa Health’s commitment to training its employees to eliminate waste and remove variability. Employees have the opportunity to develop skills through the system's Management Leadership Academy and Physician Leadership Academy; upon completion of the latter, graduation physicians will be close to earning their master's degree. The system also organizes and hosts an annual leadership symposium that brings together more than 800 managers, directors and clinicians, giving employees the chance to share best practices with leaders across the country. The system remains focused on creating a healthy workforce: The employee health plan includes annual health risk appraisals, and employees can take advantage of an internal mail order pharmacy. Iowa Health System employees are currently participating in a statewide 100-day wellness challenge called Live Health Iowa, an initiative that provides a team-based physician activity, nutrition and weight loss program to staff. The system covers the $20 participation fee for each interested employee and also serves as one of the event’s long-term sponsors.
IU Health Goshen Hospital (Goshen, Ind.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: IU Health Goshen Hospital is a community hospital with 150 physicians in almost 20 specialties. For four consecutive years, the hospital has been recognized as one of the best places to work in Indiana by the Indiana Chamber of Commerce. Goshen employees receive their choice of three medical insurance plans, dental and vision coverage and long-term care coverage options. Retirement benefits include 401(k) savings plan where the employer matches up to 2 percent of the employee's contributions. Goshen's more creative employee benefits include a child care voucher program, designed to help colleagues pay for child care related to their work schedule, and a 529 college savings plan. The hospital offers legal coverage and financial guidance for employees purchasing a home and preparing a will. The employee assistance program offers no cost, confidential counseling services for employees and their dependents. Staff members are also encouraged to purchase annual memberships at a discount from the Goshen College Gingerich Recreation-Fitness Center. "This health system's ability to engage colleagues has proven to be the catalyst for outstanding outcomes in nearly all measurable areas," says Jared Beasley, BSN, RN, CEN, emergency department director at IU Health Goshen Hospital. "As a colleague at Goshen, you learn to understand the value of human capital and how critical it is to work in a culture that recognizes and cultivates that value."
Jersey Shore University Medical Center (Neptune City, N.J.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Jersey Shore University Medical Center, a non-profit academic medical center, is an affiliate of UMDNJ – Robert Wood Johnson Medical School. The hospital has been named one of the "Best Places to Work in New Jersey" for seven consecutive years by NJBiz and one of Fortune's "100 Best Companies to Work For" in 2010 and 2011. Like other Meridian Health facilities, JSUMC distinguishes itself with a set of generous employee benefits that focus on work/life balance, learning and development and work environment. Busy parents can use the hospital's Early Childhood Education Center, accredited by the National Association for the Education of Young Children. Team members and their family members receive discounted memberships at Meridian's three fully-equipped fitness centers, and a resource and referral service provides professional counseling to help manage family and personal issues. The campus has been smoke-free since Nov. 2008. A firm believer in professional and personal development, JSUMC encourages team members to attend Team Meridian University, the system's internal corporate university that offers courses and workshops on the JSUMC campus. The Galaxy Team Member Recognition Program recognizes excellence among team members, physicians and volunteers at all levels of the organization.
Johns Hopkins Hospital (Baltimore, Md.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Johns Hopkins Hospital is home to more than 10,000 employees, positioning it among Maryland's largest private employers and the largest employer in Baltimore. The hospital is also affiliated with the prestigious Johns Hopkins School of Medicine, which helps attract A-list talent. Its reputation and success allows the hospital to grant employees endless enrichment opportunities and paths to success. For example, employees at Johns Hopkins Hospital can receive tuition reimbursement of up to $5,000 annually and support for a dependent's undergraduate tuition, up to 50 percent of The John Hopkins University's freshman undergraduate tuition and reimbursement for children of employees at any college. Additional benefits include flexible medical insurance coverage plans, life insurance and short-term disability. Employees receive seven paid holidays per year and also accrue paid time off based on their length of service.
Lehigh Valley Health Network (Allentown, Pa.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Lehigh Valley Health Network is made up of 1,100 primary care and specialty physicians, including 400 employed by the health network. Two full-service hospitals — Lehigh Valley Hospital and Lehigh Valley Hospital-Muhlenberg — make up the center of the LVHN community, which also includes community health centers, clinics, home health services and laboratories. The LEED-certified buildings take advantage of natural light, reduce pollutants and use hydrogen-field vans to transport patients, visitors and colleagues — all important factors to employees who value campus beauty as well as environmental responsibility. The system offers free health insurance to full-time employees, and eligible employees and their dependents receive $700 to use for exercise and fitness programs, weight loss programs and massage therapy. Employee compensation is tied to the organization's performance, so employees receive cash rewards when patient satisfaction and financial goals are achieved.
LifeBridge Health (Baltimore)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Two-hospital system LifeBridge Health, which also includes a geriatric hospital, nursing home and wellness division, was featured both on Fortune's list of 100 Best Companies to Work for and Baltimore Magazine's 25 Best Places to Work for 2010. The system was one of only four Maryland-based companies and the only Maryland-based health system to make the list. The health system offers a variety of activity committees that host events for employees; past events have included LifeBridge Idol singing competitions, bowling and basketball tournaments and dance contests. The system also sponsors regular trips to New York City for employees, and the Department of Pastoral Care and Chaplaincy Services sponsors an annual religious trip abroad. The system's 10-week fitness program encourages employees to get in shape with a health assessment and trial membership at LifeBridge Health & Fitness, and employees receive a free flu shot every year in addition to healthy meals and snacks in the LifeBridge cafeteria. Employees are recognized through various programs, including LB points that reward employees for performance and can be redeemed for merchandise, travel and gift cards; employee appreciation days that highlight specific roles; and cash rewards for referring a hired candidate. Employees can also receive up to $5,000 annual reimbursement for higher education courses.
Lowell (Mass.) General Hospital
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 217-bed community hospital offers a particularly healthy work environment. It was recently recognized by the American Heart Association as a 2010 gold level company, meaning the hospital met AHA criteria for employee fitness and is a tobacco-free campus that offers an American Lung Association smoking cessation program. Along with its focus on employee health, Lowell General has a structured and balanced governance system with a focus on nursing representation. Hospital nurses are involved in eight shared governance councils, a unique approach that empowers nurses to have a voice within their units. The LGH Earned Time Program allows employees flexibility in scheduling time off, which they accrue through years of services and the number of hours worked. The hospital offers employees a comprehensive medical plan, dental coverage and life insurance. Employees are also eligible for disability coverage and Tax Sheltered Annuities 403(b) retirement benefits plan. The hospital offers tuition reimbursement up to $2,500 per academic year for job-related program courses or certifications and an employee assistance program to help employees balance work and family. Additional benefits include forgiveness loans for nursing students, dry cleaning services, child care services and discounted tickets for area movies, museums and amusement parks. Appreciation for Lowell employees is voiced through national appreciation weeks for various departments, an employee awards dinner and retirement teas for departing staff.
Massachusetts General Hospital (Boston, Mass.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Massachusetts General Hospital is a 900-bed medical center that includes five multidisciplinary care centers. In 2008, Mass General was honored by multiple organizations for its dedication to employee engagement. In 2010, DiversityInc named the hospital one of the top 50 companies for diversity, reflecting Mass General's stance that diverse employees contribute to a rich cultural experience that creates a great workplace. Mass General provides numerous programs and support to help promote women and minority scientists and physicians, including the Association of Multicultural Members of Partners, the Office for Women's Affairs and the Massachusetts General Hospital Lesbian, Gay, Bisexual and Transgender Employee Resource Group. The hospital was also named one of the Top Places to Work by The Boston Globe in 2010. Work/life benefits at Mass General include earned time based on years of service and standard hours, access to a full-service fitness center directly behind the hospital's main campus and tuition reimbursement up to $2,000 per fiscal year for degreed program courses. "The research we do and the care we provide makes you appreciate that fact that you're working towards a goal that is shared throughout MGH — to find a cure for disease and heal the sick," says MGH employee Patricia Frederico. "No matter what your position is, it's all for the greater good. I'm proud to be part of the MGH community."
Mayo Clinic (Rochester, Minn.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Mayo Clinic is the first and largest integrated, not-for-profit group practice in the world. With clinic locations in Scottsdale and Phoenix, Ariz., Jacksonville, Fla., and Rochester, Minn., Mayo's reach extends far beyond its headquarters. In 2009, U.S. college students named Mayo Clinic as an "ideal employer" for the sixth straight year, according to a Universum survey of more than 56,000 undergraduates. The system has also been ranked a top employer for healthy lifestyles by National Business Group on Health due to its on-site fitness facilities, healthy weight program, nicotine dependence center and LiveWell program, aimed at helping employees find programs to improve health. The system also hosts 25 employee leagues, clubs and events centered on sports and recreation. Employees can take advantage of a child scholarship program and adoption reimbursement, as well as back-up child care, lactation rooms and relocation assistance to ease the balance between work and personal life. Multiple employee cafeterias offer healthy meal choices and cooking demonstrations, and a Computers @ Home program provides discounts for employees to purchase a new home computer, increase computer literary or refurbish and recycle used computers.
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Golden Ridge Surgery Center (Golden, Colo.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Golden Ridge Surgery Center is an AAAHC-accredited surgery center that began operations in June 2010 and has since provided care to over 20,000 patients. Melodie Garrobo, the center's administrator, supervises 10 staff members who have been with her center for over seven years, demonstrating the facility's commitment to employee retention. Ms. Garrobo credits the staff's longevity to the bond between physicians and staff members and the center's "bottoms up" approach to governance. This year, the physician owners and ASC leadership decided to focus on developing and maintaining quality relationships, and the center held its first office party with the main physician group. Staff members are also asked to decide their own benchmarks to increase accountability and give employees a voice in the center's improvement. When Ms. Garrobo's staff members are displeased with an administrative decision, the ASC's physician owners prioritize staff opinion. At one point, Ms. Garrobo decided to purchase a biometrics time clock to track employee time at the center. The staff objected, fearing that the clock — which required employee fingerprints to monitor when staff arrived and left — would pose a danger to employee privacy. "My physicians stepped in, acknowledged staff concerns, and we discontinued the installation," she says.
Griffin Hospital (Derby, Conn.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 160-bed hospital has received national recognition for its unique work environment and Planetree, a healthcare model designed to put the patient's needs first. One of Planetree's principles includes caring for the caregiver, which promotes a collaborative work environment through respectful communications, positive reinforcement and acknowledgement needed to facilitate care of the caregiver. Griffin's 1,200 employees attend a weeklong orientation with the hospital's CEO and receive a monetary incentive to reach departmental and institutional goals through the hospital's Success Reward program, which has been in place since 1999, and its Spot Recognition program, which rewards exceptional work on-the-spot with small gifts. New employees are required to attend a two-day retreat in Madison, Conn., to learn about the hospital's philosophy of care and partake in team building exercises. There are no "restricted zones" in Griffin — nurse stations are open, patient units have residential kitchens, and family lounges with a salt water aquarium and live music area can be found in each unit.
Hackensack University Medical Center (Hackensack, N.J.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Hackensack University Medical Center is a private, non-profit academic medical center serving northern New Jersey and the New York metropolitan area. With nearly 8,000 staff members, the center is the largest employer in the city of Hackensack. For a bustling hospital, HUMC's voluntary turnover rate is shockingly low — just two percent in 2009. On the hospital's 2010 employee survey, 90 percent of responding employees agreed with the statement, "I would recommend employment at this organization to a friend." Another 91 percent agreed that they like their coworkers, and 93 percent agreed that they like the work they do. As the organization forged ahead under new leadership with Robert C. Garrett, president and CEO, the medical center kicked off an alignment campaign titled "Just Pursue It!" The campaign was designed to energize employees into representing HUMC's purpose and strategic vision with their daily actions. The campaign started with games and activities in the hospital cafeteria and continued with an "e-learning" campaign, a writing contest and "on-the-spot rewards" for employees who answer random questions about the medical center correctly.
Hancock Regional Hospital (Greenfield, Ind.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Hancock Regional Hospital was founded in 1951 and has expanded considerably since then, including a 33,000-square-foot fitness facility in 2000. Employees are incented to bring more talent to the hospital every year. Associates can receive up to $1,000 for each successful referral, as well as a $25 thank-you gift card on the referred associate's first day. The hospital-owned wellness center is available for employees for $10 a month, and once an employee visits the center 100 times, they are reimbursed half the membership fee. HRH's wellness program, "Healthy U", offers annual risk appraisals and a Weight Watchers program. If HRH nurses wish to live in a local apartment community, Greenfield Crossing Apartments will offer $300 off the first month's rent and waive the move-in fee. Staff and local students can take advantage of a variety of classes, including CPR, critical care and telemetry.
Harborside Surgery Center (Punta Gorda, Fla.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Harborside Surgery Center, a triangular joint venture between Interventional Management Services and the local HMA hospital Charlotte Regional Medical Center, strives to never stray from its mission. The surgery center focuses on endoscopy, general surgery, orthopedics and pain management. The ASC's commitment to patient satisfaction is a critical reason why Charlene Gorrill, RN, director of nurses for HSC, says HSC is an outstanding place to work. Staff members take ownership and pride in their work, says Sharon Scalzone, RN, who works in the ASC's PACU. "Each day as I am doing discharge instructions, I am interrupted with comments such as 'this is the best surgery center I have ever been to' or 'you have the most professional staff here.'" The ASC experiences very little turnover and some personnel have worked there more than 15 years. Staff members receive comprehensive benefits packages that include health insurance, 410(k), group life insurance and long-term disability insurance.
Head & Neck Surgery Center (Hattiesburg, Miss.)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Head & Neck Surgery Center is Medicare-certified and AAAHC-accredited and has undergone an extensive two-year makeover that was completed last year. It is still undergoing some ventilation updating to improve the air quality, says Chas Pierce, MPH, administrator. The center is also concerned with maintaining high employee satisfaction. To express appreciation to its employees, the center distributes a Christmas bonus and other offerings, such as employee lunches and an "Employee of the Month" award. ENT Properties, of which Head & Neck is a subsidiary, also plans to establish an "Employee Appreciation Week" starting this year. "During the week, each day will involve an event that shows appreciation to the employee," Mr. Pierce says. "Events include a cash money draw down, a dessert contest, coffee and donut day and candy day. The week will conclude with the physicians and administrator cooking out for all employees."
Henrico Doctors' Hospital (Richmond, Va.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 540-bed hospital, part of the HCA Virginia Health System, was called Henrico Doctors' Hospital-Forest until Feb. 2009, when the name was simplified. In addition to health, dental, life insurance and other basic benefits, Henrico Doctors' gives employees complimentary fitness club memberships, massage therapy, yoga classes, phone service and discounts on purchases in the hospital pharmacy and cafeteria. The hospital's Parham campus includes Children's Choice, an onsite child care center for hospital employees that promotes a literacy based curriculum. Part of the facility is also dedicated to the Sniffles & Snuggles program where employees' mildly ill children can come while sick so employees don't have to miss work. For nurses, the hospital supports continuing education efforts in several specialty areas, including critical care and operating room, by providing tuition assistance programs. The hospital also believes in promoting excellence through professional and financial rewards.
High Plains Surgery Center, LP (Lubbock, Texas)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Partnered with Laurus Healthcare, High Plains Surgery Center features a center designed collaboratively by physicians and staff members. The center's 47 credentialed physician-users include the 19 physician-owners, 17 anesthesiologists and 11 other non-owner surgeons on board to deliver patient care. Chad Southard, administrator of High Plains Surgery Center, says while the center is currently working on several projects to improve cost-containment and patient care, input from staff members and physicians is a priority throughout each process. One recent project included making improvements to the facility's layout for improved efficiency and patient satisfaction. The center created a team of employees to assess the building's functionality and efficiency and look for opportunities to improve the patients' experience at the center, says Kelly Fellers, director of materials management. "I have never worked at a center that asked employees about those things and valued their input so highly." In fact, employee satisfaction is so highly regarded, employee turnover at High Plains Surgery Center has been less than 2 percent annually. Not only are employees rewarded with quarterly bonuses and Christmas bonuses, but employees can also enjoy benefits including health, dental and vision benefits, life insurance, retirement benefits and a daily lunch provided by the center.
Indiana Regional Medical Center (Indiana, Pa.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Indiana Regional Medical Center opened to the public in 1914 as a 40-bed facility with 13 private rooms. IRMC has been named one of the top five places to work in Pennsylvania by the Best Places to Work in PA program for five years in a row. The hospital serves its staff and community by offering a variety of classes, many designed to teach individuals how to handle stress and create work/life balance. To encourage health and wellness among employees, the hospital offers an annual wellness screening, a financial incentive for improving health, free flu shots and health services to encourage weight management and good eating habits. IRMC encourages employees to seek promotions inside the organization; job openings are posted internally so qualified employees have the opportunity to apply, and continuing education is provided on-site. The hospital also offers a leadership development program to "grow its own" future executives, as well as scholarship and loan forgiveness, certification reimbursement and web-based learning opportunities. One of the biggest draws for employees is IRMC's focus on recreation: The hospital's employee activity committee plans regular events and local business discounts make restaurants, movies and shopping are more affordable for IRMC staff.
Inova Health System (Vienna, Va.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Inova Health System is one of Northern Virginia's leading non-profit healthcare providers, serving more than 1 million patients every year. In 2008 — for the seventh year in a row — Inova was named one of Working Mother magazine's "100 Best companies for Working Mothers." Inova provides generous flextime, before- and after-school care, training through the Inova Leadership Institute and benefits for adoptive parents. In 2006, the National Association for Female Executives named Inova among the top 10 companies in the country for executive women, based on an annual survey that measures women's representation among top-paid and top-tier positions at America's largest companies. In addition to scholarships and tuition assistance for employees, Inova offers awards for employees' children who plan to pursue post-secondary education in college and vocational programs. For employees who seek professional development but cannot commit to graduate programs, the Inova Learning Network offers ongoing classes in various hospital fields. Fairfield County's Magnet Housing Rental Program provides convenient housing for qualified applicants, available to nurses and allied health professionals who make a two-year commitment to Inova Health System, among other requirements.
The Institute of Orthopaedic Surgery (Las Vegas)
Type of facility: Ambulatory surgery center
What makes it a Best Place to Work: Established by the physicians of Desert Orthopaedic Center, The Institute for Orthopaedic Surgery provides care for every orthopedic subspecialty. According to employees, the supervisor of The Institute for Orthopaedic Surgery encourages employees to submit ideas for center improvement, many of which have focused on streamlining processes. The center has established specific discharge standing orders in a "step-down binder" to make instructions precise for each patient and simplify the post-surgical process. "We tend to make patients feel very comfortable because the atmosphere is relaxing and the staff is cheerful," says Paul F. Jarrett II. "The flow of the surgical process is outstanding!" According to employees, the center is small enough to provide a familial atmosphere and large enough to offer generous benefits.
Iowa Health System (Des Moines, Iowa)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Iowa Health System entities employ the state's largest non-profit workforce, with nearly 20,000 employees. Iowa Health System president and CEO Bill Leaver likes to say the system is working on creating 20,000 scientists, citing Iowa Health’s commitment to training its employees to eliminate waste and remove variability. Employees have the opportunity to develop skills through the system's Management Leadership Academy and Physician Leadership Academy; upon completion of the latter, graduation physicians will be close to earning their master's degree. The system also organizes and hosts an annual leadership symposium that brings together more than 800 managers, directors and clinicians, giving employees the chance to share best practices with leaders across the country. The system remains focused on creating a healthy workforce: The employee health plan includes annual health risk appraisals, and employees can take advantage of an internal mail order pharmacy. Iowa Health System employees are currently participating in a statewide 100-day wellness challenge called Live Health Iowa, an initiative that provides a team-based physician activity, nutrition and weight loss program to staff. The system covers the $20 participation fee for each interested employee and also serves as one of the event’s long-term sponsors.
IU Health Goshen Hospital (Goshen, Ind.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: IU Health Goshen Hospital is a community hospital with 150 physicians in almost 20 specialties. For four consecutive years, the hospital has been recognized as one of the best places to work in Indiana by the Indiana Chamber of Commerce. Goshen employees receive their choice of three medical insurance plans, dental and vision coverage and long-term care coverage options. Retirement benefits include 401(k) savings plan where the employer matches up to 2 percent of the employee's contributions. Goshen's more creative employee benefits include a child care voucher program, designed to help colleagues pay for child care related to their work schedule, and a 529 college savings plan. The hospital offers legal coverage and financial guidance for employees purchasing a home and preparing a will. The employee assistance program offers no cost, confidential counseling services for employees and their dependents. Staff members are also encouraged to purchase annual memberships at a discount from the Goshen College Gingerich Recreation-Fitness Center. "This health system's ability to engage colleagues has proven to be the catalyst for outstanding outcomes in nearly all measurable areas," says Jared Beasley, BSN, RN, CEN, emergency department director at IU Health Goshen Hospital. "As a colleague at Goshen, you learn to understand the value of human capital and how critical it is to work in a culture that recognizes and cultivates that value."
Jersey Shore University Medical Center (Neptune City, N.J.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Jersey Shore University Medical Center, a non-profit academic medical center, is an affiliate of UMDNJ – Robert Wood Johnson Medical School. The hospital has been named one of the "Best Places to Work in New Jersey" for seven consecutive years by NJBiz and one of Fortune's "100 Best Companies to Work For" in 2010 and 2011. Like other Meridian Health facilities, JSUMC distinguishes itself with a set of generous employee benefits that focus on work/life balance, learning and development and work environment. Busy parents can use the hospital's Early Childhood Education Center, accredited by the National Association for the Education of Young Children. Team members and their family members receive discounted memberships at Meridian's three fully-equipped fitness centers, and a resource and referral service provides professional counseling to help manage family and personal issues. The campus has been smoke-free since Nov. 2008. A firm believer in professional and personal development, JSUMC encourages team members to attend Team Meridian University, the system's internal corporate university that offers courses and workshops on the JSUMC campus. The Galaxy Team Member Recognition Program recognizes excellence among team members, physicians and volunteers at all levels of the organization.
Johns Hopkins Hospital (Baltimore, Md.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Johns Hopkins Hospital is home to more than 10,000 employees, positioning it among Maryland's largest private employers and the largest employer in Baltimore. The hospital is also affiliated with the prestigious Johns Hopkins School of Medicine, which helps attract A-list talent. Its reputation and success allows the hospital to grant employees endless enrichment opportunities and paths to success. For example, employees at Johns Hopkins Hospital can receive tuition reimbursement of up to $5,000 annually and support for a dependent's undergraduate tuition, up to 50 percent of The John Hopkins University's freshman undergraduate tuition and reimbursement for children of employees at any college. Additional benefits include flexible medical insurance coverage plans, life insurance and short-term disability. Employees receive seven paid holidays per year and also accrue paid time off based on their length of service.
Lehigh Valley Health Network (Allentown, Pa.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Lehigh Valley Health Network is made up of 1,100 primary care and specialty physicians, including 400 employed by the health network. Two full-service hospitals — Lehigh Valley Hospital and Lehigh Valley Hospital-Muhlenberg — make up the center of the LVHN community, which also includes community health centers, clinics, home health services and laboratories. The LEED-certified buildings take advantage of natural light, reduce pollutants and use hydrogen-field vans to transport patients, visitors and colleagues — all important factors to employees who value campus beauty as well as environmental responsibility. The system offers free health insurance to full-time employees, and eligible employees and their dependents receive $700 to use for exercise and fitness programs, weight loss programs and massage therapy. Employee compensation is tied to the organization's performance, so employees receive cash rewards when patient satisfaction and financial goals are achieved.
LifeBridge Health (Baltimore)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Two-hospital system LifeBridge Health, which also includes a geriatric hospital, nursing home and wellness division, was featured both on Fortune's list of 100 Best Companies to Work for and Baltimore Magazine's 25 Best Places to Work for 2010. The system was one of only four Maryland-based companies and the only Maryland-based health system to make the list. The health system offers a variety of activity committees that host events for employees; past events have included LifeBridge Idol singing competitions, bowling and basketball tournaments and dance contests. The system also sponsors regular trips to New York City for employees, and the Department of Pastoral Care and Chaplaincy Services sponsors an annual religious trip abroad. The system's 10-week fitness program encourages employees to get in shape with a health assessment and trial membership at LifeBridge Health & Fitness, and employees receive a free flu shot every year in addition to healthy meals and snacks in the LifeBridge cafeteria. Employees are recognized through various programs, including LB points that reward employees for performance and can be redeemed for merchandise, travel and gift cards; employee appreciation days that highlight specific roles; and cash rewards for referring a hired candidate. Employees can also receive up to $5,000 annual reimbursement for higher education courses.
Lowell (Mass.) General Hospital
Type of facility: Hospital/health system
What makes it a Best Place to Work: This 217-bed community hospital offers a particularly healthy work environment. It was recently recognized by the American Heart Association as a 2010 gold level company, meaning the hospital met AHA criteria for employee fitness and is a tobacco-free campus that offers an American Lung Association smoking cessation program. Along with its focus on employee health, Lowell General has a structured and balanced governance system with a focus on nursing representation. Hospital nurses are involved in eight shared governance councils, a unique approach that empowers nurses to have a voice within their units. The LGH Earned Time Program allows employees flexibility in scheduling time off, which they accrue through years of services and the number of hours worked. The hospital offers employees a comprehensive medical plan, dental coverage and life insurance. Employees are also eligible for disability coverage and Tax Sheltered Annuities 403(b) retirement benefits plan. The hospital offers tuition reimbursement up to $2,500 per academic year for job-related program courses or certifications and an employee assistance program to help employees balance work and family. Additional benefits include forgiveness loans for nursing students, dry cleaning services, child care services and discounted tickets for area movies, museums and amusement parks. Appreciation for Lowell employees is voiced through national appreciation weeks for various departments, an employee awards dinner and retirement teas for departing staff.
Massachusetts General Hospital (Boston, Mass.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Massachusetts General Hospital is a 900-bed medical center that includes five multidisciplinary care centers. In 2008, Mass General was honored by multiple organizations for its dedication to employee engagement. In 2010, DiversityInc named the hospital one of the top 50 companies for diversity, reflecting Mass General's stance that diverse employees contribute to a rich cultural experience that creates a great workplace. Mass General provides numerous programs and support to help promote women and minority scientists and physicians, including the Association of Multicultural Members of Partners, the Office for Women's Affairs and the Massachusetts General Hospital Lesbian, Gay, Bisexual and Transgender Employee Resource Group. The hospital was also named one of the Top Places to Work by The Boston Globe in 2010. Work/life benefits at Mass General include earned time based on years of service and standard hours, access to a full-service fitness center directly behind the hospital's main campus and tuition reimbursement up to $2,000 per fiscal year for degreed program courses. "The research we do and the care we provide makes you appreciate that fact that you're working towards a goal that is shared throughout MGH — to find a cure for disease and heal the sick," says MGH employee Patricia Frederico. "No matter what your position is, it's all for the greater good. I'm proud to be part of the MGH community."
Mayo Clinic (Rochester, Minn.)
Type of facility: Hospital/health system
What makes it a Best Place to Work: Mayo Clinic is the first and largest integrated, not-for-profit group practice in the world. With clinic locations in Scottsdale and Phoenix, Ariz., Jacksonville, Fla., and Rochester, Minn., Mayo's reach extends far beyond its headquarters. In 2009, U.S. college students named Mayo Clinic as an "ideal employer" for the sixth straight year, according to a Universum survey of more than 56,000 undergraduates. The system has also been ranked a top employer for healthy lifestyles by National Business Group on Health due to its on-site fitness facilities, healthy weight program, nicotine dependence center and LiveWell program, aimed at helping employees find programs to improve health. The system also hosts 25 employee leagues, clubs and events centered on sports and recreation. Employees can take advantage of a child scholarship program and adoption reimbursement, as well as back-up child care, lactation rooms and relocation assistance to ease the balance between work and personal life. Multiple employee cafeterias offer healthy meal choices and cooking demonstrations, and a Computers @ Home program provides discounts for employees to purchase a new home computer, increase computer literary or refurbish and recycle used computers.