Patients continue to use telehealth because of the convenience and speed of care but its biggest barriers include connectivity issues and lack of services, according to J.D. Power.
Here are the top 10 direct-to-consumer telehealth platforms, per the market intelligence firm's survey of 4,070 healthcare customers released Sept. 26. Satisfaction scores are out of 1,000 (with the average being 730):
1. MyTelemedicine: 747
2. Doctor on Demand: 743
Teladoc Health: 743
4. Walgreens: 742
5. Amwell: 738
6. LiveHealth Online: 730
7. Optum: 728
8. HealthTap: 726
9. MDLive: 721
10. CVS Health: 712