Healthcare workers are increasingly using generative artificial intelligence on the job, though the industry's adoption of the technology still lags beyond other sectors, a new study found.
Forty percent of "pink-collar" healthcare employees, such as physicians and nurses, use generative AI at work at least once a week, up from 11% five months earlier, according to the January report from management consultant Oliver Wyman. Meanwhile, 51% of white-collar healthcare workers, such as executives and researchers, employ the technology at least weekly, an increase of 19% in five months. The average across industries was 55%. Some health systems, such as Renton, Wash.-based Providence, have created their own internal AI chatbots.
The study also found that 97% of white-collar and 93% of blue- and pink-collar healthcare workers believe AI will benefit them in their current jobs. Meanwhile, 59% of those white-collar employees and 45% of the pink-collar staffers said they were concerned about generative AI replacing their jobs.
Here is the percentage of employees by industry who say they use generative AI at least once a week at work, according to the survey of 15,277 people:
1. Tech: 75%
2. Financial services: 61%
3. Manufacturing (white collar): 60%
Media and telecommunications: 60%
5. Retail (white collar): 58%
6. Professional services: 55%
7. Energy: 53%
Hospitality and leisure: 53%
9. Healthcare and life science (white collar): 51%
Manufacturing (blue collar): 51%
Transportation (white collar): 51%
12. Transportation (blue collar): 48%
13. Education (white collar): 46%
14. Education (pink collar): 44%
15. Retail (blue collar): 41%
16. Healthcare and life sciences (pink collar): 40%
17. Public sector: 36%