How many healthcare employees use generative AI at work

Healthcare workers are increasingly using generative artificial intelligence on the job, though the industry's adoption of the technology still lags beyond other sectors, a new study found.

Forty percent of "pink-collar" healthcare employees, such as physicians and nurses, use generative AI at work at least once a week, up from 11% five months earlier, according to the January report from management consultant Oliver Wyman. Meanwhile, 51% of white-collar healthcare workers, such as executives and researchers, employ the technology at least weekly, an increase of 19% in five months. The average across industries was 55%. Some health systems, such as Renton, Wash.-based Providence, have created their own internal AI chatbots.

The study also found that 97% of white-collar and 93% of blue- and pink-collar healthcare workers believe AI will benefit them in their current jobs. Meanwhile, 59% of those white-collar employees and 45% of the pink-collar staffers said they were concerned about generative AI replacing their jobs.

Here is the percentage of employees by industry who say they use generative AI at least once a week at work, according to the survey of 15,277 people:

1. Tech: 75%

2. Financial services: 61%

3. Manufacturing (white collar): 60%

    Media and telecommunications: 60%

5. Retail (white collar): 58%

6. Professional services: 55%

7. Energy: 53%

    Hospitality and leisure: 53%

9. Healthcare and life science (white collar): 51%

    Manufacturing (blue collar): 51%

    Transportation (white collar): 51%

12. Transportation (blue collar): 48%

13. Education (white collar): 46%

14. Education (pink collar): 44%

15. Retail (blue collar): 41%

16. Healthcare and life sciences (pink collar): 40%

17. Public sector: 36%

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