This episode features Chris Akeroyd, Senior Vice President & Chief Information Officer at Children's Health. Here, he discusses his background in technology/engineering that led him to his current role, leveraging technology to streamline care & improve patient experience, how Children’s Health is approaching growth & strategy, plus a lot more.
Summary
Chris Akeroyd Discusses Leveraging Technology to Improve Patient Care at Children's Health
Background in Technology/Engineering Leading to Current Role
Chris Akeroyd, Senior Vice President & Chief Information Officer at Children's Health, discusses his background in technology and engineering that led him to his current role. With years of experience in the field, Akeroyd is now leveraging technology to streamline care and improve patient experience at Children's Health.
Approaching Growth & Strategy
Children's Health is approaching growth and strategy through the use of technology as well. Akeroyd outlines his plans for cross-training talent, outsourcing certain parts of the organization, and investing in automation to reduce dependency on staff. He is also attempting to shift the culture of the organization to be more service-focused, and emphasizes the importance of continued focus on technology in healthcare.
Using Ambient Listening Technology and Digital Patient Experience
One of the potential technological solutions that Akeroyd discusses is the use of ambient listening technology to improve physician efficiency. He also highlights the digital patient experience that Children's Health is working on, which aims to connect with patients through a digital front door at every point in their healthcare journey. By continuing to invest in new service lines and data, Children's Health hopes to streamline decision-making and reduce technical debt.
Cybersecurity and Operational Efficiency
In addition to improving patient care through technology, Akeroyd highlights the importance of cybersecurity and operational efficiency. He hopes to reduce documentation and shift nurses back to the bedside, ultimately improving overall patient care at Children's Health.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 10/29/2022 and can be listened here.
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