Support services, such as clean, infection-free rooms, sterile equipment available at a moment's notice and assigning a room quickly and with the proper attributes, are a key aspect for improving patient satisfaction scores and lowering morbidity rates, according to a TeleTracking blog post.
Here are four ways in which automating support services using a workflow management system can help make support services more efficient:
1. It can eliminate long lead times and inconsistent service responses.
2. It can defuse the potential for miscommunication.
3. It can gather intelligence so you can forecast request volume.
4. It can improve patient and staff service request satisfaction.
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