The Beryl Institute has created an advisory board of patient experience leaders from various healthcare organizations across the country, according to a Beryl Institute news release.
Advisory Board members will provide insights on the patient experience and input on the direction of the institute, review current resources and offer suggestions on new opportunities and areas of focus. Members are current patient experience leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare. Members include the following:
• Tiffani Darling, Patient Satisfaction Program Manager, Northwestern Memorial Hospital, Chicago
• Tria Deibert, Director of Marketing, Patient Experience, Meridian Health, Neptune, N.J.
• Anne Freeman, Manager, Patient Experience, St. Joseph Heritage Healthcare, Orange, Calif.
• Anne L Hooper, Director of Service Excellence, Inova Health System, Falls Church, Va.
• Tony Padilla, Director, Patient Affairs, UCLA Health System, Los Angeles
• Marsha Price, ED Operations Manager, Vanderbilt University Medical Center, Nashville, Tenn.
• Gaye Smith, Chief Patient Experience & Service Officer, Vanderbilt University Medical Center, Nashville, Tenn.
Read the Beryl Institute news release about its patient experience advisory board (pdf).
Related Articles on the Patient Experience:
A CEO Walks Into a Patient Room: Q&A With Dr. David Feinberg, CEO of UCLA Health System
Hospitals Must Focus Beyond Clinical Outcomes: Cleveland Clinic's Chief Experience Officer Dr. James Merlino
Beating Your Hospital's "Personal Best": Q&A With Hospital for Special Surgery CEO Louis Shapiro
Advisory Board members will provide insights on the patient experience and input on the direction of the institute, review current resources and offer suggestions on new opportunities and areas of focus. Members are current patient experience leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare. Members include the following:
• Tiffani Darling, Patient Satisfaction Program Manager, Northwestern Memorial Hospital, Chicago
• Tria Deibert, Director of Marketing, Patient Experience, Meridian Health, Neptune, N.J.
• Anne Freeman, Manager, Patient Experience, St. Joseph Heritage Healthcare, Orange, Calif.
• Anne L Hooper, Director of Service Excellence, Inova Health System, Falls Church, Va.
• Tony Padilla, Director, Patient Affairs, UCLA Health System, Los Angeles
• Marsha Price, ED Operations Manager, Vanderbilt University Medical Center, Nashville, Tenn.
• Gaye Smith, Chief Patient Experience & Service Officer, Vanderbilt University Medical Center, Nashville, Tenn.
Read the Beryl Institute news release about its patient experience advisory board (pdf).
Related Articles on the Patient Experience:
A CEO Walks Into a Patient Room: Q&A With Dr. David Feinberg, CEO of UCLA Health System
Hospitals Must Focus Beyond Clinical Outcomes: Cleveland Clinic's Chief Experience Officer Dr. James Merlino
Beating Your Hospital's "Personal Best": Q&A With Hospital for Special Surgery CEO Louis Shapiro