Poll: 59% of Uninsured Report Negative PPACA Exchange Site Experience

Most uninsured Americans who visited a Patient Protection and Affordable Care Act state-based or federal health insurance exchange website reported their experience was negative, according to a Gallup poll.

Among those who visited an exchange site in December, 59 percent reported a negative or very negative experience, while 39 percent classified their experience as positive or very positive, according to the poll. Combined Gallup poll results from October and November show 63 percent of those surveyed had a negative or very negative experience in those months, while 33 percent reported a positive or very positive experience.

Additionally, 26 percent of uninsured Americans surveyed in December said they have visited an exchange site, up from 20 percent in October and November polling.

The rise in exchange site visits could reflect improvements in the websites, according to Gallup. Following its launch, HealthCare.gov experienced various technical issues. However, following repair efforts, the site could support 83,000 concurrent users as of Dec. 23, and enrollment has been rising. HHS Secretary Kathleen Sebelius recently announced 6 million people signed up for health insurance coverage because of the PPACA in 2013, including 2.1 million who signed up for health plans through the exchanges and 3.9 million who were determined eligible for Medicaid.

More Articles on the PPACA Exchanges:
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HHS: 6M Have Gained Coverage Through PPACA
Federal Officials: Some Will Have Problems With PPACA Plans