Chicago-based Cook County Health & Hospitals System is planning to hire up to 85 nurses and front-line workers to improve patient satisfaction to prepare for future changes to patients' insurance, according to a Chicago Tribune report.
Ramanathan Raju, MD, CEO of the health system, said the county system is concerned its approximately 100,000 nonpaying patients who will become eligible for an expanded Medicaid program in 2014 may seek care at hospitals such as Northwestern Memorial Hospital and Rush University Medical Center in Chicago, according to the report. Dr. Raju added this shift may increase the percent of uninsured patients at the Cook County system to the high 90s.
The plan to hire more nurses is an attempt to compete with other health systems by improving customer service, wait times, availability of appointments and staff friendliness.
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Ramanathan Raju, MD, CEO of the health system, said the county system is concerned its approximately 100,000 nonpaying patients who will become eligible for an expanded Medicaid program in 2014 may seek care at hospitals such as Northwestern Memorial Hospital and Rush University Medical Center in Chicago, according to the report. Dr. Raju added this shift may increase the percent of uninsured patients at the Cook County system to the high 90s.
The plan to hire more nurses is an attempt to compete with other health systems by improving customer service, wait times, availability of appointments and staff friendliness.
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