5 Metrics to Determine Whether Anesthesia Providers Meet Hospitals' Needs

Robert Stiefel, MD, and Howard Greenfield, MD, principals of Enhance Healthcare, suggest five metrics that can indicate whether an anesthesia group is meeting a hospital's needs in the operating room.

Hospital need: Efficiency and competitiveness
Metrics:
•    First-case delays
•    All case delays
•    OR cancellations

These metrics can indicate if anesthesia providers have established and maintained efficient preoperative practices to ensure cases start on time, which affects case volume, and thus revenue.

Hospital need: High patient satisfaction
Metrics:
•    Hospital Consumer Assessment of Healthcare Providers and Systems survey scores
•    Patients' pain levels

The HCAHPS survey measures patient satisfaction through a questionnaire that considers different aspects of patients' experience, including their treatment in the OR. Anesthesia's leadership of the OR should ensure high patient satisfaction. Patients' pain levels also affect their satisfaction and demonstrate anesthesia's effectiveness in postoperative pain management

More Articles on Enhance Healthcare:

Physicians' Role in Patient Satisfaction
Bridging the Gap Between Hospitals' Needs and Anesthesia's Capabilities

Hospitals' Top 10 Expectations of Anesthesia Groups

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