Elliot Joseph serves as Chief Executive Officer for Hartford HealthCare.
On April 2nd, Elliot will speak at Becker's Hospital Review 10th Annual Meeting. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place April 1-4, 2019 in Chicago.
To learn more about the conference and Elliot's session, click here.
Question: What do innovators/entrepreneurs from outside healthcare need to better understand about hospital and health system leaders?
Elliot Joseph: When you’re looking for a healthcare partner, look for agility. That means strong, centralized, systemwide governance. And it’s also reflected in management: How does this organization make decisions about big, strategic initiatives. Finally, find providers who are creating a true platform. It means they’re open to real partnerships.
Q: What one strategic initiative will demand the most of your time and energy in 2019?
EJ: Fundamentally improving the patient/customer experience. This could be our most aggressive ambition to date. We call it #123 – being number one in patient/customer service in the Northeast by 2023.
Q: Healthcare takes a lot of heat for not innovating quickly. What's your take on this?
EJ: It’s about clarity of vision. Healthcare systems need to be able to answer the question: What are we trying to become in the long term? Without a clear answer to that question, innovation will be hit-or-miss or it will stall out – or both.