The term "customer service" is on the rise in healthcare as hospitals strengthen their approaches to hospitality and patient satisfaction. A new blog post from Pittsburgh-based employee assessment and hiring solutions firm Select International highlights five steps for organizations to build a customer service team.
Steps included in the blog post, which was written by T.J. Muehlfeld, include:
1. Optimize your hiring process.
2. Clearly define what is needed for success.
3. Define your ideal employee.
4. Test candidates with practice scenarios.
5. Provide comprehensive training.
To read the full-length blog post, click here.