Patients' 4 top frustrations with online portals

Although patient portals are gaining in popularity as a means to engage patients in their care, as well as being a requirement for MU2, patients still have a handful of frustrations with their usability.

A recent survey of 1,540 patients by EHR comparison resource Software Advice found nearly one-third of respondents had access to a patient portal.

Here are their top four frustrations.

1. Unresponsive staff: 34 percent

2. Confusing interface: 33 percent

3. Automatic emails: 22 percent

4. Notes in medical jargon: 11 percent

More articles on patient portals:

Epic's patient portal leads in patient engagement, survey finds
The case for data visualization to enhance online patient portal usability
Top 5 things patients want in a patient portal

 

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