Hospitals seeking to implement remote patient monitoring technologies are looking for vendors who can offer patient-centric software and solutions that engage the patient in their own care, according to a recent KLAS Research report.
For its Remote Patient Monitoring 2019 report, KLAS surveyed healthcare customers of RPM vendors on their overall satisfaction with their respective vendors.
Through the research, KLAS found that hospitals and health systems are shifting their focus toward vendors in the "new age of RPM," which comprises the following characteristics: patient-centric, focused on patient engagement and empowerment, tools for patient/provider interaction and consumer-based hardware. In contrast, characteristics of the "old age of RPM" include the following: provider-centric, more focused on gathering data and monitoring, more basic functionality, static tools and limited analytics and proprietary hardware.
Here's how the report participants ranked the strength of their RPM vendor's technology based on the following categories:
Current functionality
· Health Recovery Solutions: Strong.
· Vivify Health: Strong.
· Resideo: Moderate.
Delivery of new technology
· Health Recovery Solutions: Strong.
· Vivify Health: Moderate.
· Resideo: Weak.
Ease of use
· Health Recovery Solutions: Strong.
· Vivify Health: Strong.
· Resideo: Moderate.
Patient communication
· Health Recovery Solutions: Strong.
· Vivify Health: Moderate.
· Resideo: Weak.