The key to solving IT problems may be to keep the decision-making and assessment process collaborative and stay open to insights from staff.
Beth Dituro, program director at the Pinnacle Center for Professional Development in Fairfield, N.J.: Collaborate with your staff. Meet with them regularly. Share the department's challenges and difficulties as they arise, and ask for ideas and insight. Allow discussion. HIT is a vast, complex field and no one knows everything about everything, but someone you least expect may have that one missing piece of information that can help solve the puzzle!