How many applications has your IT department installed at your hospital? What policies and procedures support the use of these applications? Does staff follow these policies and procedures as they have been outlined?
Wayne Landry, professional services manager at Craneware in Houston, former market operations manager of IT for Christus Health in Irving, Texas: No one wants to fail an audit. Ensure that you are routinely reviewing your IT department's policies and procedures. As processes change, make sure you update these policies. Conduct your own audits routinely to ensure staff follow these policies and you will pass an audit with ease.