The majority of American consumers are unhappy with their healthcare experiences, with most wishing for more personalized interactions, according to a new report from Redpoint Global.
In a survey of more than 1,000 U.S. consumers, 71 percent reported facing "major frustrations" through their experiences with healthcare providers, from difficulties scheduling appointments to impersonal visits.
Their experiences would be improved, they said, if providers catered more to their individuality and installed more accessible systems. Almost 60 percent said they would prefer for communications with their providers to be digital, and even more said they would visit their providers more often if communications — both digital and otherwise — felt more personalized.
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