18 Findings on Patient Use of EMRs

The majority of consumers are interested in accessing their electronic medical records online, and 24 percent already have, according to a survey by Aeffect and 88 Brand Partners.

Researchers surveyed 1,000 consumers with health insurance and a primary care physician.

Of all respondents:

  • 13 percent describe themselves as regular users of their online EMRs
  • 9 percent have accessed their EMR once or twice
  • 52 percent are interested in the technology, but have not used it
  • 18 percent are not interested in accessing their EMRs online

Of the regular EMR users:

  • 35 percent are caregivers for a parent or other adult family member
  • 67 percent said online access to EMRs would influence their choice of a new physician
  • 52 percent prefer emailing physicians rather than calling or scheduling an in-person visit

Of "trial users," who have accessed EMRs once or twice:

  • More than one-third began using EMRs within the past six months
  • 12 percent have exchanged emails with their physician
  • 62 percent are female, the largest gender difference among any user group

Of those interested in EMR technology, but have not used it:

  • 64 percent are satisfied with their current physician, the lowest satisfaction rate among the user groups
  • 42 percent do not know how to use or access their EMRs
  • 49 percent say access to EMRs online would be influential in their choice of a new physician

Of those who have not used an EMR and are not interested in doing so:

  • 50 percent feel they do not need access to EMRs outside of a physician's office
  • 43 percent only communicate with physicians during office visits
  • 63 percent of this group is older than 40, representing the oldest user group

More Articles on Patients and EMRs:

Florida Proposal Would Allow Equal Charges for Electronic, Paper Medical Record Copies
46 Statistics on Physicians, EHRs and Meaningful Use
Study: Patient Access to EHRs Leads to Better Engagement, Experience

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