MediGain, a healthcare revenue cycle management service provider, has realigned its international operations and vendors.
Here are three things to know about the realignment.
1. MediGain said the decision is to position the provider for continued growth.
"As MediGain continues to grow, we have expanded into six operations centers in the U.S. and three company-owned locations overseas. These facilities operate across multiple time zones and provide us with increased 24 hour capabilities," Juanita Schwartzkopf, CEO of MediGain, said in a prepared statement. "Our expanded offices enhance our ability to maintain high levels of reliability and always-on-time responses for our customers. We are pleased to be in a position that allows us to add to our team of ICD-10 certified coders, as well as experienced business intelligence and account management personnel in our offices both domestically and overseas."
2. Primary client facing responsibilities continue to be handled by an expanded client delivery team, based in the U.S., that is spread across the country with the largest centers being in the Plano, Texas, and Upper Saddle River, N.J. However, clients' revenue cycle management needs are managed and fulfilled not only through MediGain's U.S. offices, but also through new offices in Bangalore and Chennai, India and Colombo, Sri Lanka.
3. "Although account management is staffed by our U.S. offices, we are pleased to have this supplemented by our operations staff located in our Bangalore, Chennai and Colombo offices. We have been able to hire experienced operations staff in those locations — people that already know our customers and our work ethic," Joy Schare, vice president of client delivery, said in a prepared statement.