Research and insights firm KLAS has revealed its rankings for vendors who provide revenue cycle management services to ambulatory practices.
For the rankings, KLAS interviewed thousands of providers about four critical factors that influence their experience with their RCM services vendor: transparency into billing/financial operations, quality of vendor guidance, effectiveness of account management and quality of denials and rejection management.
The top five vendors for overall customer satisfaction, on a scale of 1 to 9, with 9 being the best, were:
- CureMD (7.7)
- Pulse (7.5)
- athenahealth (7.4)
- Aprima (7.3)
- NextGen Healthcare (7.2)
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