Hospitals undergoing EHR migrations often unintentionally impede outbound claim flow and erode revenue.
Hospitals and health systems can take steps to ensure EHR migrations don't come at the expense of revenue cycle performance. Carmen Sessoms, RelayHealth Financial's associate vice president of product management, shared four strong indicators of revenue cycle performance to watch during disruptive technology change:
1. Service-to-payment velocity. Understanding the amount of time spent on each part of the claims cycle is critical to making timely adjustments and improvements to keep cash moving.
2. Days not final billed. DNFB can help providers understand whether payment slowdowns are a result of the payer or if there are problems within their system processes.
3. Charge trends. An EHR implementation profoundly impacts your clinical departments. It's important to watch for any delays from these areas to pinpoint which departments may not be submitting charges as quickly as before
4. Denial rates. Setting up alerts for timely billing thresholds and managing deadlines can help providers keep cash flow moving during an EHR transition.